Sales Coordinator

Role & responsibilities

1. Sales Support & Coordination

• Support the sales team in day-to-day sales operations and field activities.
  
• Act as a central point of coordination between sales, presales, procurement, finance, and service teams.
  
• Track sales leads, enquiries, and opportunities from initiation to closure.
  

2. Lead Management & Follow-ups

• Receive and allocate leads from various sources (website, IndiaMART, digital platforms, referrals).
  
• Maintain accurate lead data and status updates in CRM or tracking sheets.
  
• Perform regular follow-ups with prospects and internal sales teams.
  

3. Quotation & Order Processing

• Prepare and issue quotations in coordination with presales and procurement teams.
  
• Ensure pricing, margins, and approval matrices are followed.
  
• Convert approved quotations into sales orders and coordinate order confirmation.
  

4. Client Communication

• Communicate with customers regarding quotations, order status, delivery timelines, and documentation.
  
• Address basic customer queries and escalate technical or commercial issues appropriately.
  
• Maintain professional relationships with clients to support repeat business.
  

5. Internal Coordination

• Coordinate with procurement for material availability and vendor timelines.
  
• Liaise with logistics and service teams for delivery, installation, and commissioning schedules.
  
• Work closely with the accounts team for invoicing, payment follow-ups, and documentation.
  

6. Documentation & Reporting

• Maintain sales records, quotation logs, order details, and customer correspondence.
  
• Prepare daily, weekly, and monthly sales reports for management review.
  
• Track pending orders, ageing receivables, and pipeline status.
  

7. Payment & Closure Support

• Follow up with customers for payments as per agreed terms.
  
• Coordinate with finance for invoice generation and payment reconciliation.
  
• Support sales closure by ensuring all commercial formalities are completed.
  

8. Marketing & Sales Enablement Support

• Support marketing activities such as campaigns, product promotions, and events.
  
• Share product updates, brochures, and offers with the sales team and customers.
  
• Assist in updating online platforms and sales collaterals where required.
  

9. Compliance & Process Adherence

• Ensure adherence to company sales policies, approval processes, and documentation standards.
  
• Maintain confidentiality of pricing, customer data, and commercial information.

Preferred candidate profile

- Bachelor's degree in [relevant field].

- Proven experience in sales support and customer interaction.

- Strong training and mentoring skills.

- Proficient in email communication and documentation.

- Familiarity with ZOHO for estimate preparation and sales order processing.

- Excellent organizational and coordination abilities.

- Detail-oriented with a focus on delivering quality results.