Sales Coordinator

Key Responsibilities

1. In-House Sales & Coordination

• Manage

  in-house sales operations

  , including handling customer inquiries, preparing quotations, and processing orders.
• Coordinate with customers and distributors over phone and email for order confirmation, dispatch details, and product availability.
• Support the field sales team by generating leads, maintaining follow-ups, and ensuring smooth communication flow.

2. Order Processing & Documentation

• Create and maintain accurate sales orders, quotations, and invoices in the ERP system.
• Ensure timely coordination with the logistics, production, and quality teams for smooth order execution and delivery.
• Track order status and proactively update customers on timelines or changes.

3. Customer Relationship Management

• Build and maintain strong relationships with existing customers through effective communication and prompt response.
• Handle customer concerns or queries professionally and ensure quick resolution in coordination with relevant departments.
• Support sales targets through excellent customer service and timely follow-ups.

4. Reporting & MIS

• Prepare daily, weekly, and monthly sales reports and dashboards for management review.
• Monitor sales performance, pending orders, and collections, and provide insights to the Sales Head.
• Maintain and update customer databases regularly.

5. Cross-Functional Coordination

• Collaborate with the finance team for billing, credit control, and payment follow-up.
• Assist the marketing team with data support for promotions, customer visits, and presentations.

Qualifications

Education:

• Bachelors degree in Commerce, Business Administration, or a related field.

Experience:

• 2-5 years of experience in in-house / inside sales or sales coordination

  within the

  lubricants, chemical, or manufacturing industry

  .
• Hands-on experience with

  ERP systems and MS Office tools (Excel, Word, PowerPoint)

  .

Skills:

• Excellent communication and negotiation skills.
• Strong organizational and multitasking abilities.
• Customer-oriented with a proactive and positive approach.
• Accuracy and attention to detail in documentation.