Sales Coach

Job Summary:

We are seeking a passionate and results-driven Sales Coach to join our dynamic Sales Operations team. The Sales Coach will be responsible for enhancing the performance of front-line sales guides through coaching, mentoring, and skills development. The ideal candidate should have a strong background in telecom sales, deep knowledge of BPO operations, and a proven ability to drive individual and team success.

Key Responsibilities:

• Deliver one-on-one and group coaching sessions to sales guides to improve sales techniques, product knowledge, objection handling, and closing strategies.

• Analyse individual and team performance metrics (e.g., conversion rates, cross-sell scores) to identify skill gaps and training opportunities.

• Collaborate with Training and Quality teams to align coaching plans with onboarding, continuous learning, and performance improvement initiatives.

• Provide real-time feedback during or after customer interactions to reinforce best practices.

• Create and maintain coaching logs, action plans, and performance improvement plans (PIPs) as needed.

• Conduct interaction reading sessions and side-by-side monitoring to assess skills, behaviours and recommend improvements.

• Partner with Sales Managers to implement strategies that drive KPI achievement and overall business goals.

• Stay updated on product, process, and promotional changes

• Support the roll-out of new tools, campaigns, or sales methodologies by ensuring team readiness through effective coaching. Requirements:

• Bachelor's degree or equivalent work experience. • Minimum 23 years of experience in BPO sales, preferably in the telecom domain.

• At least 1 year in a coaching, team lead, or training role.

• Strong understanding of BPO sales metrics (e.g.,Sales Conversion, cross-sell, AHT etc).

• Excellent communication, interpersonal, and motivational skills.

• Strong analytical skills to interpret data and create coaching strategies.

• Proficiency in CRM and sales tools

• Certification in coaching or adult learning (preferred, not mandatory).

Key Competencies: •

Coaching & Mentoring

• Performance Management

• Sales Strategy & Execution

• Communication & Feedback

• Collaboration & Stakeholder Management

• Adaptability & Continuous Learning Why Join Us?

• Be part of a leading GCC with a focus on innovation and people.

• Work with a top-tier telecom client in a high-performance environment.

• Access to career development and training program