Sales and Support Manager

Job Overview:

We are seeking a dynamic and results driven Sales and Customer Support Manager to lead our sales initiatives and ensure exceptional customer service. This role requires a strategic thinker with strong leadership skills, excellent communication abilities, and a passion for delivering outstanding customer experiences.

Key Responsibilities:

Sales Management:

• Develop and implement effective sales strategies to achieve revenue targets.
• Lead and motivate the sales team to meet and exceed performance goals.
• Analyze market trends and competitor activities to identify new business opportunities.
• Prepare sales forecasts and reports for senior management.
• Build and maintain strong relationships with key clients and partners.

Customer Support Management:

• Oversee the customer support team to ensure timely and effective resolution of customer inquiries and complaints.
• Implement customer service policies and procedures to enhance customer satisfaction.
• Monitor support metrics (e.g., response time, resolution rate) and drive continuous improvement.
• Handle escalated customer issues and ensure prompt resolution.
• Collaborate with other departments to improve the overall customer experience.

Requirements:

• Bachelor’s degree in business administration, Marketing, or a related field.
• Proven experience (4+ years) in sales and customer support management.
• Strong leadership and team management skills.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in CRM software and customer support tools.
• Ability to work under pressure and manage multiple priorities.

Working Conditions:

Full-time position with standard working hours i.e. 9 AM - 6 PM, Monday to Saturday.

What we offer:

• Competitive salary & benefits.
• Professional growth opportunities.
• Inclusive & collaborative culture.
• Sick, casual and privilege leaves.

Job Type: Full-time

Pay: ₹500,000.00 - ₹700,000.00 per year

Work Location: In person