Sales and Support Executive

Role Overview: As a Sales and Support Executive at Samta Research Alliance Private Limited, you will be an essential part of the customer-facing operations and sales team, contributing to the company's growth. Your role involves interacting with customers through various channels, providing information about academic writing services, resolving issues, identifying sales opportunities, collaborating with the sales team, and maintaining communication with clients to ensure customer satisfaction. Key Responsibilities: - Customer Interaction: Respond to customer inquiries promptly and professionally via phone, email, and chat to ensure their satisfaction. - Product/Service Information: Provide accurate details about academic writing services such as research papers, dissertations, and topic selection. - Issue Resolution: Handle customer complaints, resolve issues, and escalate complex cases when necessary. - Sales Assistance: Identify sales opportunities, upsell/cross-sell services, and contribute to achieving team sales targets. - Collaboration: Work closely with the sales team, fostering teamwork and effective communication between departments. - Follow-ups: Ensure customer satisfaction by following up on orders, addressing concerns, and obtaining feedback. - Communication: Maintain excellent communication with clients regarding project progress, deadlines, and any changes. - Record Keeping: Maintain customer records, update databases, and generate reports as required. Qualifications and Skills: - Minimum Bachelor's degree in Marketing, Communications, or related field preferred. - Proven experience in customer service or sales support is advantageous. - Excellent communication skills in English (written and verbal). - Strong problem-solving abilities and attention to detail in handling client inquiries. - Ability to work independently and collaboratively in a team. - Proficiency in MS Office applications (Excel, Word, etc.). - Customer-focused approach with a sales-driven mindset. - Effective time management, task prioritization, and meeting deadlines. Company Details: Samta Research Alliance Private Limited is dedicated to delivering exceptional outcomes in academic research writing services. The company's team is driven by innovation and provides top-notch support to scholars globally, helping them achieve their academic goals. Benefits: - Cell phone reimbursement - Internet reimbursement Language: English (Required) Location: Mathura, Uttar Pradesh (Required) Work Location: In person Job Types: Full-time, Permanent,