Sales and Support Executive

Sales Support Executive

Headcount:

Position Summary:

Key Responsibilities

1. Sales Coordination & Documentation

• Maintain and update customer records, sales pipelines, and follow-up matrices in CRM.
• Prepare quotations, proposals, invoices, NDAs, MOUs, and other sales-related documents.
• Follow up with the Sales Team regarding meeting schedules, funnel updates, and daily call reports to ensure timely reporting and smooth workflow.
• Assist in tender documentation, compliance forms, and vendor registration processes.
• Track and monitor sales leads, enquiries, and project progress.

2. Client Communication & Follow-ups

• Communicate with clients regarding product details, demo scheduling, documentation, and follow-ups.
• Maintain professional communication through email, WhatsApp, and phone calls.
• Ensure timely follow-ups and assist the sales team in closing sales activities.

3. Internal Coordination

• Coordinate with technical, implementation, and finance teams for project handovers.
• Align with the marketing team for brochures, promotions, and content needed by the sales team.
• Support senior management with required data, reports, and scheduled meetings.

4. Administrative & Reporting

• Maintain daily, weekly, and monthly sales reports.
• Assist in preparing MIS, sales dashboards, and sales performance metrics.
• Manage meeting schedules, calendars, and travel coordination for the sales team.

Required Skills & Qualifications

• Graduation from any field

  with strong communication skills.
• 13 years of experience in Sales Support, Inside Sales, or Customer Coordination (IT industry preferred).
• Excellent written and verbal communication skills.
• Strong MS Office skills (Word, Excel, PowerPoint).
• Basic knowledge of CRM tools (Zoho, HubSpot, etc.) is an advantage.
• Ability to multitask and meet deadlines.
• High attention to detail and a proactive working style.

Key Attributes

• Professional and positive attitude
• Strong coordination and organizational skills
• Customer-first mindset
• Ability to work independently and collaborate with teams
• Problem-solving approach

Career Path:

• Sales Support Executive Senior Sales Support Sales Operations Manager