Sales and Service Engineer

Job Title: Sales & Service Engineer

Location: Pune, Maharashtra

Qualification: BE (Mechanical /Electrical)

Experience: 4-6 Years

Compensation: 3-4 LPA

Roles and Responsibilities:

• Product and Service Presentation: Present the company’s products and services effectively to potential customers, with a focus on security and surveillance solutions.
• Lead Generation: Identify and pursue potential customers through proactive cold calling and networking, targeting sectors requiring security and surveillance products.
• Team Collaboration: Work collaboratively with team members to achieve company sales goals and objectives.
• Sales Targets: Meet and exceed monthly sales goals and expectations.
• Customer Feedback: Gather customer feedback and ensure that concerns or suggestions are addressed promptly to improve customer satisfaction.
• Sales Contracts: Draft sales contracts in accordance with company guidelines and ensure all necessary documentation is in place.
• Proposal Communication: Ensure customers are well-informed about sales proposals and the benefits of the products or services offered.
• Sales Performance Metrics: Track and analyze sales performance metrics to assess individual and team progress.
• Market Research: Stay informed about current market trends, competition, and potential opportunities for growth in the security and surveillance industry.
• Customer Issue Resolution: Proactively resolve customer complaints or issues before the sales are completed, ensuring smooth transactions.
• Customer Relationship Management: Build and maintain strong, positive relationships with customers (Government and Corporate), ensuring their satisfaction and loyalty.
• Customer Service Excellence: Provide exceptional customer service to ensure satisfaction and retention.
• Reporting: Prepare monthly sales reports and present findings to senior management to highlight successes, challenges, and opportunities for growth.
• Industry Knowledge: Stay up-to-date with the latest industry technologies and market developments to remain competitive and effective in the role.
• Resilience: Demonstrate resilience in handling challenging situations and meeting sales targets despite obstacles.
• Communication: Exhibit strong verbal and written communication skills, influencing and negotiating with customers and colleagues effectively.
• Team-Oriented: Ability to work well within a team environment while maintaining individual performance standards.
• Commercial Awareness: Have a good understanding of commercial dynamics and business implications of sales activities.
• IT Proficiency: Utilize necessary IT tools and software to track and manage sales activities efficiently.

Key Skills

• Excellent & Fluent Communication Skills: Proficient in both verbal and written communication.
• Resourcefulness: Capable of solving problems and addressing challenges independently.
• Planning & Organization: Strong organizational skills and the ability to plan work efficiently.
• Customer Relationship Management: Building and maintaining strong, long-lasting relationships with clients.
• Systematic & Balanced Work: Ability to manage workload effectively with a balanced approach to tasks.
• Sales Functions Understanding: Comprehensive understanding of the sales process and techniques, especially in the security and surveillance domain.
• Follow-up Skills: Excellent at following up on leads, opportunities, and sales activities.
• Initiative: Strong sense of initiative to drive sales and customer engagement.
• Pressure Management: Ability to handle pressure and deliver results under challenging conditions.

Job Types: Full-time, Permanent

Pay: ₹300,000.00 - ₹400,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Yearly bonus

Experience:

• Sales & Service engineer: 4 years (Required)
• X-ray Baggage Scanners: 4 years (Preferred)

Work Location: In person