Sales and Customer Service Representative

As a Customer Relationship Executive at our company in Raipur, you will play a crucial role in providing exceptional support to customers during the sales process. Your primary responsibilities will include: - **Sales Support:** - Assist customers with inquiries related to products and services, ensuring they have the necessary information to make informed purchasing decisions. - Provide timely and accurate responses to sales-related inquiries, aiming to achieve a high level of customer satisfaction. - **Customer Relationship Management:** - Build and maintain strong relationships with customers to foster loyalty and encourage repeat business. - Act as a point of contact for customers, addressing their needs and concerns effectively to enhance their overall experience. - **Lead Generation and Conversion:** - Identify potential sales opportunities and convert inquiries into sales, contributing to the overall sales targets of the team. - Track and follow up on leads to ensure maximum conversion rates, with a focus on upselling and cross-selling where appropriate. - **Product Knowledge:** - Maintain a comprehensive understanding of the Marble products and services to effectively assist customers and drive sales. - Stay updated on product features, benefits, and promotions to provide accurate information to customers. - **Customer Feedback and Insights:** - Gather and analyze customer feedback to provide insights that can improve sales strategies and product offerings. - Collaborate with the sales and marketing teams to enhance customer experience and address any areas for improvement. Qualifications for this role include a Bachelor's degree in Business, Marketing, or a related field, proven experience in customer support or sales, excellent communication and interpersonal skills, strong problem-solving abilities, and proficiency in CRM software and Microsoft Office Suite. You will be expected to contribute to key performance metrics such as sales conversion rates, customer satisfaction scores, and lead follow-up effectiveness. Your performance will be regularly reviewed to ensure alignment with the company's sales objectives and customer service standards. In return, we offer a competitive salary, performance-based incentives, opportunities for professional development and career advancement, a dynamic and supportive work environment, and medical benefits along with statutory compliances. If you believe you have the necessary skills and experience to excel in this role, we encourage you to apply for this full-time position at our company.,