Sales and Customer Service Representative

The Customer Service Executive will be responsible for providing exceptional service to walk-in customers, handling gold purchases, and assisting with marketing activities to promote the branch's products and services.

Key Responsibilities:

Customer Interaction & Gold Handling:

Attend to walk-in customers with professionalism and courtesy.

Purchase old gold from customers and assess the purity of gold accurately.

Marketing Activities:

Handle branch-specific marketing efforts, including strategies such as umbrella marketing.

Occasionally travel for marketing initiatives and promotional campaigns.

Product Knowledge & Sales:

Promote and sell a variety of gold and silver products, including:

Gold: Coins, jewelry, biscuits.

Silver: Coins, jewelry, biscuits.

Digital Wallet: Support corporate gifting solutions.

Additional Responsibilities:

Represent the brand confidently and professionally.

Maintain a willingness to learn and adapt to new processes.

Required Skills:

Fluency in Regional Language (Tamil): Essential for effective communication with customers.

Confident & Presentable: Strong interpersonal and customer service skills.

Willingness to Travel: Flexibility for occasional marketing activities outside the branch.

Eagerness to Learn: Open to training and knowledge development.

Job Types: Full-time, Permanent

Job Type: Full-time

Pay: From ₹20,000.00 per month

Benefits:

• Provident Fund

Work Location: In person