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Uber
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Safety Investigations Specialist II

Safety Investigations Specialist II

Uber

0 years

2 - 4 Lacs

visakhapatnam

Posted:1 day ago| Platform: GlassDoor logo

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Skills Required

support reports compliance taxonomy analyze evidence audit data integrity communication management calculations service leadership

Work Mode

On-site

Job Type

Part Time

Job Description

About the Role
The Global Deactivations (DACT) team is pioneering how Uber manages safety contacts that contribute to Uber's goal of providing world-class customer support by identifying areas of opportunity and strength through consistent contact review. The Agent position is responsible for investigating safety reports and categorizing or providing additional instructions onmthese reports as per the Uber standard. By evaluating customer support contacts to ensure the safety support offered provides correct resolution by investigators, the proper mechanics are followed, and by identifying the strengths and weaknesses of individual performers. The ideal candidate is a methodical but creative thinker who has a passion for investigation and process improvement. The team member must thrive in the type of environment that is ambiguous, fast-paced, and where the only thing that is consistent is change. Many of the challenges we face have no textbook solution, so the ability to invent is critical. Your Impact in Role:

Perform targeted reviews in order to ensure compliance by examining safety reports
Review and provide recommendations for taxonomy improvements with a regional focus
Develop case details, analyze evidence, and present recommendations for internal actions to key stakeholders
Conduct high-priority investigations requiring subject matter expertise
Appraises adequacy of internal control systems by completing audit questionnaires
Contributes to team effort by accomplishing related results as needed
Maintain focus on data integrity and producing work of the highest quality

The Experience You'll Bring:

Communication: Strong verbal communicator and able to interact with many types of partners; demonstrates an ability to set clear expectations and communicate status to customers, colleagues, management
Problem-Solving: Quickly able to problem solve and troubleshoot; thinks critically about issues presented; comfortable with on-the-fly fare calculations, etc.
Customer-Service Mentality (Customer Obsession): Demonstrates a customer-focused attitude toward solving problems; understands the importance of creating a world-class customer support experience
Comfort with Ambiguity: Motivated and able to operate with minimal oversight, comfortable navigating new and challenging situations/processes; displays emergent leadership

Preferred Qualifications:

Experience working on Safety support interactions

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Safety Investigations Specialist II