RTA

Role and Key Responsibilities:

 Analyze staffing/volume trends and operational performance dashboards.

 Develop short, medium and long term staffing plans for assigned business in an accurate and timely manner.

 Collaborate with various business units, quality and training to schedule the

necessary training, and associate coaching to ensure the company’s commitment towards quality.

 Prepare financial forecasts based on inputs from various sources and historical trends.

 Create and maintain financial reports for business stakeholders.

 Review the current processes of scheduling and staffing and uncover the potential opportunities of improved efficiency.

 Consult with operations to develop staffing requirements by setting thresholds for overhead, time-off, overtime, and absences.

 Identify schedule/plan changes in relevant databases and escalate issues as

appropriate.

 Prepare reports for hiring needs, training and staffing analysis for business reviews and stakeholders.

Key skills & knowledge:

WFM tools

real time and scheduling t

constantly review and improve the health of business and increase profitability.

Educational Qualification: Graduation

Immediate joiners preferred