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Mro Corp
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ROI Quality Analyst

ROI Quality Analyst

Mro Corp

2 - 3 years

4 - 5 Lacs

Madurai Tiruppur Salem Chennai Tiruchirapalli Coimbatore

Posted:18 hours ago| Platform:

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Skills Required

Team operations Compliance Time management Accounting Quality Analyst HIPAA Director Customer service medical records Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Quality Analyst provides direct assistance to the ROI Account Manager and is responsible for reviewing, processing, and releasing medical records in a variety of mediums (i.e. mail, fax, email, etc.). The Quality Analyst reports to their Team Lead, Providing and logging detailed and accurate information on each file/chart processed in accordance with MediCopys policies/procedures.

Updating and maintaining an accurate Accounting of Disclosures for all activities and processes associated with medical records requests.

Providing world-class customer service to patients and clients while ensuring patient privacy.

Handling high call volumes while maintaining a high level of service and professionalism.

Maintaining all established production/quality goals, while managing assigned accounts within MediCopys established turn-around time.

Reports to Team Operations Manager and/or Director of Operations as necessary.

Primary Responsibilities:

Reviewing records pulled by the ROI Account Manager to ensure accuracy and compliance with MediCopy policies/procedures as well as state/federal regulations.

Creating invoices for medical record requests in accordance with state/federal regulations, when necessary.

Skills/Qualifications:

Thorough and detail-oriented

Professional demeanor

Customer oriented disposition

Demonstrate a positive attitude, and be able to interact well with employees

Demonstrate excellent communication skills

Proven consistent dependability and attendance

Confidentiality and discretion is required

Ability to conduct and interpret HIPAA/Privacy Guidelines

Solid organizational skills, including multitasking and time-management and the flexibility to adapt to frequent changes in the industry.

High School Diploma/GED required.

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ROI Quality Analyst