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Uber
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Risk and Compliance Specialist II

Risk and Compliance Specialist II

Uber

0 years

0 Lacs

Hyderabad Telangana India

Posted:1 month ago| Platform:

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Skills Required

risk compliance diversity service support chat messaging content development training onboarding sql strategy persistence learning

Work Mode

On-site

Job Type

Full Time

Job Description

#Greatmindsdontthinkalike:

At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.

About The Team

Community Operations is the heart and soul of our

#BuildWithHeart

approach at Uber. We work with customers, people earning money on the platform and partners at enormous scale. Community Operations helps operationalise every new and existing product and idea that Uber comes up with - it's an organisation that touches every part of Uber!

About The Role

The Risk and Compliance Specialist II will be at the forefront of rebuilding Uber to be a brand not only known for its outstanding product, but for its awesome customer service; deliver only the best customer service for Restaurant Partners globally across multiple support platforms: email, live chat, instant messaging, and phone.

Your Impact In Role

Support the team with policy updates, bugs, outages and blocking issues
Work on content development in case of gaps in the SOPs/KB pages
Pitch in for facilitating training, onboarding as well as refresher trainings
Work along with TLs on improving the team's TPH, R2, insights & impact metric

Basic Qualifications:

Proven track record to provide detailed support for blocking issues and be the go-to person for any policy related concerns
Strong analytical skills in identifying trends and insights. Confirmed understanding of Google sheets is a must, SQL knowledge is a bonus
Work in a 24x7 support environment, pro-actively take initiatives/ suggest improvements and work closely with the TLs in carrying out projects
Ability to train new hires, floorwalkers and set up them up for success when they start of production
Be a positive doer and strong Uber culture advocate; support the team in the TL's absence
Impeccable verbal and written skills

Preferred Qualifications

Must be in the current roles for 6 months at least
Extensive experience dealing with different risk, safety & compliance teams and having a good understanding of Fraud is a must
Has confirmed the ability to be organized and detailed in the completion of tasks
Tried analytical success and the capacity for developing / understanding strategy
Hands-on experience carrying out an initiative from start to finish. Achieves project goals while handling scope, time, quality and risk. Learn from failures as well as successes.
Excellent organizational skills to juggle many tasks without losing sight of the highest priority items. Ability to stay focused under pressure, prioritizing and running multiple projects simultaneously in a fast-paced environment
Ability to understand sophisticated concepts and work across multiple functions and teams. Demonstrate initiative, persistence, ability to problem tackle, and passion for learning new skills. Offer creative thinking and solutions

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Risk and Compliance Specialist II