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Uber
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Risk and Compliance Specialist II

Risk and Compliance Specialist II

Uber

1 - 5 years

0 Lacs

karnataka

Posted:2 days ago| Platform: Shine logo

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Skills Required

analytical skills effective communication risk management compliance data analysis reporting interpersonal skills training critical thinking problemsolving abilities collaborative mindset google sheets proficiency verbal written communication sound judgment organizational skills prioritization

Work Mode

On-site

Job Type

Full Time

Job Description

As a Risk and Compliance Specialist, you will be responsible for ensuring the highest service quality standards, risk mitigation, and compliance within the organization. Your role will involve analyzing data, identifying potential risks, implementing strategies to address compliance issues, and promoting a culture of continuous improvement. You must possess strong analytical skills, problem-solving abilities, effective communication, and a collaborative mindset to engage with various organizational stakeholders. Proficiency in Google Sheets and a dedication to execution excellence are essential qualities for the ideal candidate. Your primary duties will include analyzing metrics, risk factors, and compliance standards to pinpoint areas for enhancement. You will be required to develop and execute strategies that elevate service quality, mitigate risks, and maintain compliance with regulatory standards. Additionally, you will need to identify emerging risks and trends, offering proactive solutions to mitigate potential impacts on service quality and compliance. In cases of gaps in standard operating procedures (SOPs) or knowledge base (KB) pages, you will work on content development to address these issues. Utilizing analytical tools such as Google Sheets, you will gather, organize, and analyze data to facilitate informed decision-making processes. Collaborating with Team Leaders (TLs), you will focus on improving the team's metrics related to transactions per hour (TPH), R2, insights, and impact. The role will also require flexibility in working shifts, including rotating day and night shifts and weekend offs. Basic qualifications for this position include a proven track record of issue identification, innovative solution development, and effective strategy implementation in the realms of service quality, risk management, and compliance. Strong interpersonal skills are essential for collaborating with cross-functional teams and influencing stakeholders to achieve common objectives. Proficiency in Google Sheets for data analysis, reporting, and collaboration is a must, along with excellent verbal and written communication skills to convey complex concepts to diverse audiences effectively. Commitment to delivering high-quality outcomes, meeting deadlines, and continuously enhancing processes and procedures to meet organizational goals are key attributes. In a 24x7 support environment, you will need to take proactive initiatives, suggest improvements, and collaborate closely with TLs on project execution. Training new hires and floorwalkers to ensure successful onboarding and setting them up for productive work is a part of the role. Demonstrated ability to analyze complex data sets, identify patterns, and derive actionable insights to enhance service quality and mitigate risks is crucial. Preferred qualifications include at least 1 year of experience in a relevant field, strong attention to detail, critical thinking skills, and sound judgment in decision-making. A proven track record of project execution, process enhancement, and achieving measurable results is highly valued. Excellent organizational skills, the capacity to prioritize tasks, manage multiple projects concurrently, and adapt to changing priorities are also advantageous qualities for this role.,

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Risk and Compliance Specialist II