Key Skills
Should have advanced business communication skills Should have excellent presentation skills Should have strong analytical skills and problem solving capabilities Should be able to perform data analysis and should have reporting skills Should be well versed with Computer Usage and MS Office Applications like Excel, Word and Power Point Demonstrate good listening and comprehension skills Should be a team player with good interpersonal skills Should be well versed with Computer Usage and MS Office Applications like Excel, Word and Power Point Ability to prioritize and take decisions Should be result oriented Should give attention to detail
Key Competency
Communicating for Impact
Gains win-win outcomes with colleagues or customers
Handles objections with authority and credibility Demonstrates ability to influence without authority Listens carefully and attentively to clarify and confirm understanding of others Conveys information, thoughts, and opinions in a compelling manner, appropriate to the audience
Collaboration
Easily builds networks and rapport with diverse groups Leverages unique talents and perspectives of all team members Collaborates cross-functionally to deliver on shared objectives Appropriately uses informal and formal networks to seek additional input, support and buy-in for plans/proposals Demonstrates willingness to place team goals before personal goals Contributes to team progress and success
Performance drive and Execution
Perseveres to deliver against objectives and takes personal accountability for own performance Knows what level of performance is expected and how to get support as required Demonstrates attention to detail in all aspects of work Acts with a sense of urgency and confidence to deliver quality work in a timely manner Demonstrates resilience in the face of challenging situations Delivers results while ensuring compliance with Oracles Code of Ethics and Business Conduct
Mastering Complexity
Makes decisions willingly, even when facing uncertainty
Develops and systematically evaluates alternative courses of action Identifies solutions and evaluates consequences and impact of alternatives Makes timely and effective decisions by assessing risk, evaluating alternatives, and applying judgment even with incomplete data
Change Agility
Positively influences others to adapt when faced with changing business condition
Drives change skillfully; gains adoption from all stakeholders in a timely manner Quickly recognizes situations or conditions where change is needed Demonstrates resilience in times of change and uncertainty
Competitive Edge
Demonstrates understanding of unique internal and/or external customer needs and how to meet them
Implements improvements in efficiency, effectiveness, and productivity Values and explores ideas and suggestions made by others Considers alternatives to existing assumptions, practices, and thinking
Inspirational Leadership
Leads by example and personally models positive values, inclusive behaviors, and work practices
Projects confidence, expertise, and authority Demonstrates integrity, honesty, and fairness in dealing with colleagues and customers Exhibits, promotes, and supports ethical behavior and business practices; complies with Oracles standards of ethics and business conduct Proactively seeks feedback and focuses on developing relevant capabilities.
Career Level - IC2
Ensure the desired Service Level Agreements (production, Quality, TAT etc.) are met for the team
Owns the project development lifecycle and is responsible for managing risks throughout the project
Leading projects/calls for CSDM with a sound knowledge of cloud business.
Provides expert process knowledge support to team on queries coming up for Order booking, Provisioning, Invoicing, Terminations
Identify and push for process improvement/ automation wherever required
Manage Stakeholder relationships & help imbibing Customer Centric Behavior
Develop Training framework for new joiners within operations
Collaborates cross functionally to deliver on shared objectives
Uses insight gained across organizational boundaries to inform future practices and increase synergies
#LI-DNI
