IJP - Senior Specialist - Insurance Operations

Oliver Wyman

3 - 5 years

5 - 9 Lacs

mumbai

Posted:-1 days ago| Platform:

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Skills Required

insurance operations web technologies helpdesk regression testing bug reporting uat scrum adobe continuous improvement user acceptance testing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Perform testing and report bugs across different environments including STG UAT and PROD UAT.
Attend daily scrum calls to support each sprint and stay aligned with project progress. (Sprint Pre-scoping, Planning, UAT Hand Off, Review, Retrospective)
Compile detailed notes and track follow-ups to ensure issues are resolved efficiently.
Conduct thorough regression testing to ensure website stability after updates and changes.
Assist in writing and managing ServiceNow (SNow) tickets for bugs identified on the website.
Support backlog grooming activities to prioritize and clarify development tasks.
Draft User Stories to define project requirements.
Conduct competitor research to identify market trends and opportunities for enhancing the website s features and user experience.
Contribute to future technical accessibility efforts to enhance website usability for all users
.

What you need to have:

3-5 years of prior work experience
Diligent and precise in testing, documentation, and following established processes.
Strong note-taking, follow-up tracking, and communication skills to coordinate effectively with UX, developers, and product managers.
Eagerness to learn new tools, technologies, and processes.
Ability to support backlog grooming and ticket preparation, ensuring clarity and prioritization of tasks.
Comfortable attending and contributing to development calls and team meetings.
Ability to conduct competitor analysis and technical research to support continuous improvement.
Willingness to learn and adapt to changes
Should be comfortable with 6.30am - 3.30pm, 2.30pm - 11.30pm and 6.30pm - 3.30am (Should be flexible as per business requirement)

Eligibility:

Minimum 12 months experience in current role as Specialist/Senior Specialist
Should have at least On Track or equivalent rating in last appraisal.
Should not be under any Performance Continuity Plan or had any official Disciplinary action within the last 3 months.
Should not have applied for any other IJP within MCIPL in the last 3 months

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