The Cloud Subscription Data Management (CSDM) owns the Global Subscription plan details of all cloud customers. The team manages creation and maintenance of subscription plans as well as performing a number of other critical activities to support cloud renewals, new business and other core activities to speedup Oracles revenue recognition. CSDM team is part of Customer Data Operations group which is focused on improving overall customer experience by improving data quality, further standardizing and simplifying the global customer data processes and enabling us to provide one consistent view of our customers. Focus on enhancing customer experience by imbibing Agile, Willingness to change status quo, Accountable, Responding with Sense of Urgency & Engaging for building Trust - AWARE values
Drive engagement with various team within Finance/OAL/MQS/CloudFramework (CF) to get the issue resolved, works on RCA and put a permanent fix on the cause.
Job Responsibilities - Independently lead an escalation and projects, provide update to stakeholders and executives
- Drive UAT/Process improvement Project, ability to identify gaps in the End to End process & report to business
- Sound knowledge on the Quote to Cash process and Cloud business must
- Identify and push for process improvement/ automation wherever required
- Ability to transit from transactions to RCA mode
- Knowledge of handling processes on Order Mgmt, AR, Cloud Ops, Provisioning is must
- Provides expert process knowledge support to team on queries coming up for Provisioning, Terminations, Customer Data, etc
- Experience in Fusion Business intelligence would be an added advantage
- Able to provide metrics/data as per the requirement
- Represent the organization for any cross functional initiative
- Ensure adequate back-up planning for all critical positions
- Assist and guide team members who need support on floor
- Own the Process Documentation by ensuring all the desk manuals is updated
- Collect, input, verify and analyze data to validate actual practice versus business objectives thus helping with internal audit parameters and defining scope for improvement.
This role reports into Manager
Key Skills - Should have executive communication skills
- Should have Business presentation skills
- Should have Influencing & Negotiation skills
- Should have expertise in MS Office Applications like Excel, Word and Power Point
- Should be able to take decisions independently
- Should have the ability to convert data into meaningful information
- Should have proactive approach and should be solution oriented
- Should drive team innovation
- Should be well versed in project management concepts
- Should be good at stake holder engagement
Key Competency - Communicating for Impact
- Gains win-win outcomes with colleagues or customers
- Handles objections with authority and credibility
- Demonstrates ability to influence without authority
- Listens carefully and attentively to clarify and confirm understanding of others
- Conveys information, thoughts, and opinions in a compelling manner, appropriate to the audience
- Collaboration
- Easily builds networks and rapport with diverse groups
- Leverages unique talents and perspectives of all team members
- Collaborates cross-functionally to deliver on shared objectives
- Appropriately uses informal and formal networks to seek additional input, support and buy-in for plans/proposals
- Demonstrates willingness to place team goals before personal goals Contributes to team progress and success
- Performance drive and Execution
- Perseveres to deliver against objectives and takes personal accountability for own performance
- Knows what level of performance is expected and how to get support as required
- Demonstrates attention to detail in all aspects of work
- Acts with a sense of urgency and confidence to deliver quality work in a timely manner
- Demonstrates resilience in the face of challenging situations
- Delivers results while ensuring compliance with Oracles Code of Ethics and Business Conduct
- Mastering Complexity
- Makes decisions willingly, even when facing uncertainty
- Develops and systematically evaluates alternative courses of action
- Identifies solutions and evaluates consequences and impact of alternatives
- Makes timely and effective decisions by assessing risk, evaluating alternatives, and applying judgment even with incomplete data
- Change Agility
- Positively influences others to adapt when faced with changing business condition
- Drives change skillfully; gains adoption from all stakeholders in a timely manner
- Quickly recognizes situations or conditions where change is needed
- Demonstrates resilience in times of change and uncertainty
- Competitive Edge
- Demonstrates understanding of unique internal and/or external customer needs and how to meet them
- Implements improvements in efficiency, effectiveness, and productivity
- Values and explores ideas and suggestions made by others
- Considers alternatives to existing assumptions, practices, and thinking
- Inspirational Leadership
- Leads by example and personally models positive values, inclusive behaviors, and work practices
- Projects confidence, expertise, and authority
- Demonstrates integrity, honesty, and fairness in dealing with colleagues and customers
- Exhibits, promotes, and supports ethical behavior and business practices; complies with Oracles standards of ethics and business conduct
- Proactively seeks feedback and focuses on developing relevant capabilities.
Basic Requirements - Any Graduate with 6-8 years of relevant experience
- Flexible to work in shifts
Career Level - IC2
Job Responsibilities - Independently lead an escalation and projects, provide update to stakeholders and executives
- Drive UAT/Process improvement Project, ability to identify gaps in the End to End process & report to business
- Sound knowledge on the Quote to Cash process and Cloud business must
- Identify and push for process improvement/ automation wherever required
- Ability to transit from transactions to RCA mode
- Knowledge of handling processes on Order Mgmt, AR, Cloud Ops, Provisioning is must
- Provides expert process knowledge support to team on queries coming up for Provisioning, Terminations, Customer Data, etc
- Experience in Fusion Business intelligence would be an added advantage
- Able to provide metrics/data as per the requirement
- Represent the organization for any cross functional initiative
- Ensure adequate back-up planning for all critical positions
- Assist and guide team members who need support on floor
- Own the Process Documentation by ensuring all the desk manuals is updated
- Collect, input, verify and analyze data to validate actual practice versus business objectives thus helping with internal audit parameters and defining scope for improvement.
This role reports into Manager
