Retail Specialist

Job Titl

Company

Location:

Experience

Employment Type

Working Days

Objective of this Role:

Collaborating with MIS/ Analytic Personnel and floor manager to drive consistency in team performance at retail sales officer (RSO) level by identifying the areas of intervention/assistance/help that individual RSO’s require to improve their performance.

Drive Consistency

Key Responsibilities:

Design consumer engagement process for RSO & FM

Ensure process adherence on daily basis

Develop & publish performance dashboards (Gift Card, Digital Gold, Sales- Daily/QTD/MTD/YTD)

Drive data enrichment - publish daily performance update on data filter rate.

Drive dispersion analysis-based teams' consistency on data filter rate.

Reconcile the sales and gift card values with cashier and analyze mode payment performance.

Develop & publish dashboard on mode of payment

Competition mapping on regular basis

Key Deliverables:

Customers:

Identify family grouping for existing customer base

Identify future jewelry buying occasions for these families

Sales:

Ensure 100% process adherence to drive to sales improvement.

Actively engage with RSO/FMS/Cashiers to improve their consistency to achieve desired revenue goals.

Ensure availability of accurate and updated performance updates on an ongoing basis.

Team Management:

Provide input / updates to the team member in the morning meeting

Ensure the process is clearly understood by every team member.

Collaborate with the team to improve their performance in real time rather than doing postmortem analysis.

Develop SOPs to drive hygiene factors like punctuality, grooming standards and ensure 100% adhere to the same.

Desired Qualities:

Strong communication skills, empathetic and solution-oriented approach.

Knowledge and experience in the jewelry sector.

Min. 3yrs in the relevant field is required.

Hands-on approach with an ownership mindset.