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Titan Company
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Retail Sales Officer

Retail Sales Officer

Titan Company

1 - 4 years

3 - 6 Lacs

Mumbai

Posted:1 month ago| Platform:

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Skills Required

retail operations retail sales sales retail store management product sales business development merchandising new product stock replenishment sales and marketing sales operations marketing sales management sales executive activities

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job

Process Contributions Process ContributionProcess OutcomePerformance Measure SalesProduct Sales Engage with potential customers on frequent basis to maintain relationship and generate opportunities for sale

Build awareness on the new product details and offerings to the customers

Receive and engage with the customer to understand the customer\u2019s requirement

Introduce the various product offering to the customers and facilitate customer buying decision

Prepare the estimate of the products selected and completing the sales transaction

Achieve category wise sales target for the allocated section

Assist the customer in a sales return or repair work

Store operating policy

Increase in customer satisfaction score

Increase in revenue

SalesRetail OperationsStore Management Adhere to the standard operating procedures in the store

Count and maintain the account of stock daily by managing the record of the opening stock and closing stock in the section allocated Report the sold sock and ensure the stock replenishment

Ensure proper and attractive display of the products at the appropriate counter

Transfer the stock to the locker at the close of the day

Maintain safety of products displayed to customers and communicate promptly to the superiors about any potential theft

Monitor the dead stock and liaison with the store manager to minimise the same

Develop and maintain relationship and network with competitors to leverage leading practices & learning to improve store level processes

Store management

Adherence to policies

SalesRetail OperationsFeedback management Collate and relay customer feedback to the corporate teams like the merchandising, retail operations etc. to improve customer satisfaction and store ratings

Feedback mechanism

Increase in customer satisfaction score

Retail operationsField sales operations managementCustomer complaint resolution Manage customer queries and complaints as per the company guidelines

Complaint resolution policy

Customer satisfaction scores

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Titan Company

Consumer Goods - Watches and Jewelry

Bangalore

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Retail Sales Officer