Retail Sales Assistant

Key Responsibilities

• Greet and assist customers, providing a warm and professional brand experience.
• Understand customer needs, suggest appropriate styles, and guide them through product ranges.
• Build strong client relationships, encouraging repeat visits and referrals (clienteling).
• Maintain up-to-date knowledge of all collections, fabrics, fits, and ongoing promotions.
• Support customers with styling advice and product pairing.
• Ensure smooth end-to-end sales process: billing, packaging, exchanges/returns.
• Achieve individual and store sales targets as assigned.
• Capture and update customer details in CRM for follow-ups and marketing.

Store Upkeep & Operations

• Maintain product presentation standards on the floor (merchandising, folding, steaming).
• Ensure trial rooms are clean, organized, and ready for customers.
• Monitor stock levels and report low-stock/fast-moving items to Store Manager.
• Assist in regular stock audits and inventory counts.
• Adhere to store opening and closing checklists, ensuring SOPs are followed.

Team & Support

• Collaborate with peers to deliver a seamless store experience.
• Provide support in managing courier handovers, alterations, and customer pickups.
• Assist in special events, trunk shows, or in-store activations.

Skills & Attributes

• Strong communication and interpersonal skills.
• Flair for fashion, styling, and understanding premium customer preferences.
• Target-driven, with ability to upsell and cross-sell.
• Positive, approachable, and solution-oriented attitude.
• Professional grooming and adherence to store uniform standards.

Job Type: Full-time

Pay: ₹20,000.00 - ₹35,000.00 per month

Work Location: In person