Retail Operations Manager

Operational Management

• Oversee daily operations across multiple retail outlets to ensure smooth functioning.
• Ensure adherence to company policies, SOPs, and compliance standards.
• Monitor store performance and implement corrective actions where required.
• Coordinate with supply chain, warehouse, and merchandising teams to ensure product availability.

Sales & Business Performance

• Drive sales growth and profitability by implementing effective retail strategies.
• Monitor store KPIs (sales, footfall, conversion, shrinkage, average basket size).
• Analyze sales data and market trends to optimize product mix and promotions.
• Support execution of marketing and promotional campaigns at store level.

People Management

• Lead, guide, and motivate store managers and their teams to deliver excellent results.
• Recruit, train, and develop retail staff in line with company culture and goals.
• Conduct performance reviews, identify training needs, and build succession pipelines.
• Resolve escalated staff or customer issues effectively.

Customer Experience & Quality

• Ensure consistent, high-quality customer service across all stores.
• Implement initiatives to enhance customer engagement and loyalty.
• Maintain hygiene, safety, and brand standards at store level.

Job Types: Full-time, Permanent

Pay: ₹40,000.00 - ₹60,000.00 per month

Benefits:

• Cell phone reimbursement
• Food provided
• Provident Fund

Experience:

• Retail Operations: 10 years (Required)

Work Location: In person