Posted:22 hours ago|
Platform:
Work from Office
Full Time
• Develop and execute retail strategies aligned with the parks overall
business goals, focusing on maximizing sales per head and enhancing
guest experience.
• Analyse sales and revenue reports to identify trends and make data-driven
decisions regarding product assortment, pricing, and promotions.
• Forecast sales, inventory requirements, and staffing needs in line with
seasonal variations and visitor footfall.
• Oversee all retail operations across multiple outlets within the park,
ensuring stores are consistently well-presented, stocked, and operational.
• Organize store operations and allocate responsibilities to personnel to
optimize efficiency and guest service.
• Monitor stock levels, purchasing, and replenishment processes, ensuring
availability of high-demand items while managing inventory costs.
• Ensure all retail areas comply with company policies, visual
merchandising standards, and health and safety regulations.
• Plan and oversee in-store promotional events, displays, and themed
merchandise launches.
• Prepare and manage retail budgets, aiming for revenue growth, effective
cost control, and profitability.
• Monitor expenditures, margins, and wastage, implementing corrective
measures as needed.
• Recruit, train, and motivate retail staff to deliver outstanding service and
achieve sales targets.
• Conduct regular team meetings, coaching sessions, and performance
reviews to build a high-performing culture.
• Lead by example through visible presence, including MBWA (Managing
by Walking Around) to engage staff and customers.
• Ensure all guests receive prompt, friendly, and professional service that
reflects the parks brand.
• Handle escalated customer concerns and complaints swiftly to maintain the
parks reputation and guest satisfaction.
• Ensure compliance with all legal, health, and safety guidelines specific to
amusement park operations.
• Inspect stores regularly to identify and address operational issues, hazards,
or policy deviations.
• Stay up to date on industry trends, retail technologies, and best practices
relevant to Amusement park and attractions.
• Recommend and implement improvements to products, processes, and the
overall retail guest experience.
• Proven experience as retail manager or in other managerial position
• Knowledge of retail management best practices
• Outstanding communication and interpersonal abilities
• Excellent organizing and leadership skills
• Commercial awareness
• Understanding of the retail sales process
• Familiarity with consumer behaviour principles
• Excellent communication skills, capable of building trusting relationships
• Flexibility to work various shifts.
• Ability to create a positive and productive work environment.
Wonderla Holidays
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