Retail Manager

Dear Jobseeker!!!

We are looking for Retail ManagerQualification: BBM/BBA/B.Sc./MBA

Experience : 8 to 10 years

Report To: Park Head & Retail Head

Skills
1. Retail Operations Management

1. Leadership and Team Development
2. Strategic Planning and Execution

4. Data-Driven Decision Making5. Guest Service Excellence6. Strong attention to detail and accuracy.

Duties & Responsibilities

Responsibilities

• Develop and execute retail strategies aligned with the parks overall business goals, focusing on maximizing sales per head and enhancing guest experience.
• Analyse sales and revenue reports to identify trends and make data-driven decisions regarding product assortment, pricing, and promotions.
• Forecast sales, inventory requirements, and staffing needs in line with seasonal variations and visitor footfall.
• Oversee all retail operations across multiple outlets within the park, ensuring stores are consistently well-presented, stocked, and operational.
• Organize store operations and allocate responsibilities to personnel to optimize efficiency and guest service.
• Monitor stock levels, purchasing, and replenishment processes, ensuring availability of high-demand items while managing inventory costs.
• Ensure all retail areas comply with company policies, visual merchandising standards, and health and safety regulations.
• Plan and oversee in-store promotional events, displays, and themed merchandise launches.
• Prepare and manage retail budgets, aiming for revenue growth, effective cost control, and profitability.
• Monitor expenditures, margins, and wastage, implementing corrective measures as needed.
• Recruit, train, and motivate retail staff to deliver outstanding service and achieve sales targets.
• Conduct regular team meetings, coaching sessions, and performance reviews to build a high-performing culture.
• Lead by example through visible presence, including MBWA (Managing by Walking Around) to engage staff and customers.
• Ensure all guests receive prompt, friendly, and professional service that reflects the parks brand.
• Handle escalated customer concerns and complaints swiftly to maintain the parks reputation and guest satisfaction.
• Ensure compliance with all legal, health, and safety guidelines specific to amusement park operations.
• Inspect stores regularly to identify and address operational issues, hazards, or policy deviations.
• Stay up to date on industry trends, retail technologies, and best practices relevant to Amusement park and attractions.
• Recommend and implement improvements to products, processes, and the overall retail guest experience.

Requirements

• Proven experience as retail manager or in other managerial position
• Knowledge of retail management best practices
• Outstanding communication and interpersonal abilities
• Excellent organizing and leadership skills
• Commercial awareness
• Understanding of the retail sales process
• Familiarity with consumer behavior principles
• Excellent communication skills, capable of building trusting relationships
• Flexibility to work various shifts.
• Ability to create a positive and productive work environment.

Interested candidate can drop resume at priyanka@wonderla.com