Retail Governance (Customer Experience Manager)

Period:Immediate

Employment Mode: Contract
Description

Primary Skills: Vendor Management, Retail Governance, Customer Experience Management
Secondary Skills: Service Improvement
Certifications (if any)Experience in providing support to customers with big retail landscape. Vendor management, identifying service improvement opportunities based on customer environment.Lead customer service teams. Customer experience managers are often responsible for managing and guiding customer service teams, ensuring that they deliver exceptional service and adhere to customer-focused strategies.Collaborate with executives on customer management strategies. CEMs work closely with executives and stakeholders to develop and implement effective customer management strategies aligned with the companys goals and objectives.Increase customer loyalty. Customer experience managers focus on building and nurturing customer loyalty by designing and executing initiatives that enhance the overall customer experience, fostering repeat business and customer advocacy.Use tools to monitor and improve customer experiences. CEMs utilize various tools and technologies, such as customer feedback platforms, analytics software, and customer relationship management (CRM) systems, to monitor customer interactions, gather insights, and identify areas for improvement. Specialized tools like these play a crucial role in managing and optimizing customer experiences.