Restaurant Floor Manager

0 years

2 Lacs

Posted:1 month ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Age: 35 - 45!

Key responsibilities

  • Customer service:
  • Ensure a high level of customer service and satisfaction.
  • Handle customer complaints and resolve issues promptly.
  • Personally greet and assist guests.
  • Staff management:
  • Supervise, train, and motivate floor and kitchen staff.
  • Create work schedules and manage shift attendance.
  • Conduct performance appraisals and provide feedback.
  • Foster a positive and cooperative work environment.
  • Operational oversight:
  • Oversee all front-of-house and back-of-house operations.
  • Ensure compliance with company policies, safety, and sanitation regulations.
  • Monitor inventory levels and coordinate with the kitchen.
  • Manage cash handling procedures and POS functions.
  • Performance and reporting:
  • Assist in meeting service, sales, and profit objectives.
  • Report on daily performance and operational issues to upper management.
  • Create reports on revenue and expenses.

Staff and operations management

  • Supervise and coordinate daily front-of-house operations to ensure efficient service.
  • Manage staff schedules, shifts, and handle last-minute changes or absences.
  • Train and guide service staff on proper procedures, customer service, and company standards.
  • Monitor and appraise staff performance, providing feedback to improve productivity.
  • Foster a positive and professional work environment that encourages teamwork and communication.

Customer experience and relations

  • Ensure a high level of customer satisfaction by actively managing the guest experience from seating to departure.
  • Handle customer complaints and concerns promptly and professionally.
  • Oversee reservations, table assignments, and seating arrangements to maximize efficiency.
  • Maintain high standards for cleanliness, safety, and sanitation throughout the restaurant.
  • Ensure all staff members are knowledgeable about menu items, specials, and company standards.

Administrative and financial duties

  • Coordinate with kitchen and bar teams to ensure seamless service and optimal inventory levels.
  • Assist with cash handling, closing procedures, and preparing daily reports or cash deposits.
  • Monitor and control operational costs, including labor and supplies.
  • Conduct daily inspections and audits to check equipment safety and ensure compliance with regulations.

Job Type: Full-time

Pay: ₹24,000.00 per month

Benefits:

  • Food provided

Work Location: In person

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