Restaurant Floor Manager

Age: 35 - 45!

Key responsibilities

• Customer service:
• Ensure a high level of customer service and satisfaction.
• Handle customer complaints and resolve issues promptly.
• Personally greet and assist guests.
• Staff management:
• Supervise, train, and motivate floor and kitchen staff.
• Create work schedules and manage shift attendance.
• Conduct performance appraisals and provide feedback.
• Foster a positive and cooperative work environment.
• Operational oversight:
• Oversee all front-of-house and back-of-house operations.
• Ensure compliance with company policies, safety, and sanitation regulations.
• Monitor inventory levels and coordinate with the kitchen.
• Manage cash handling procedures and POS functions.
• Performance and reporting:
• Assist in meeting service, sales, and profit objectives.
• Report on daily performance and operational issues to upper management.
• Create reports on revenue and expenses.

Staff and operations management

• Supervise and coordinate daily front-of-house operations to ensure efficient service.
• Manage staff schedules, shifts, and handle last-minute changes or absences.
• Train and guide service staff on proper procedures, customer service, and company standards.
• Monitor and appraise staff performance, providing feedback to improve productivity.
• Foster a positive and professional work environment that encourages teamwork and communication.

Customer experience and relations

• Ensure a high level of customer satisfaction by actively managing the guest experience from seating to departure.
• Handle customer complaints and concerns promptly and professionally.
• Oversee reservations, table assignments, and seating arrangements to maximize efficiency.
• Maintain high standards for cleanliness, safety, and sanitation throughout the restaurant.
• Ensure all staff members are knowledgeable about menu items, specials, and company standards.

Administrative and financial duties

• Coordinate with kitchen and bar teams to ensure seamless service and optimal inventory levels.
• Assist with cash handling, closing procedures, and preparing daily reports or cash deposits.
• Monitor and control operational costs, including labor and supplies.
• Conduct daily inspections and audits to check equipment safety and ensure compliance with regulations.

Job Type: Full-time

Pay: ₹24,000.00 per month

Benefits:

• Food provided

Work Location: In person