Restaurant Captain

Job Description

Job Title: Restaurant Captain Location: Hyderabad, India Industry: Food & Beverage / Hospitality Cuisine Focus: Turkish Bakery & Pastries Employment Type: Full-time Reporting To: Restaurant Manager / Floor Supervisor Job Summary: We are looking for a proactive, guest-oriented, and experienced Restaurant Captain to lead the front-of-house service team at our new Turkish bakery and pastry restaurant in Hyderabad. The ideal candidate will ensure smooth floor operations, exceptional guest service, and team coordination to deliver a memorable dining experience rooted in Turkish hospitality. Key Responsibilities: Guest Service & Engagement: Greet guests warmly and ensure they are seated comfortably. Take accurate food and beverage orders and offer informed menu recommendations. Explain Turkish bakery items and assist guests with their choices, including specials and allergens. Ensure timely and smooth delivery of orders in coordination with kitchen and stewards. Handle guest complaints or feedback professionally and promptly escalate when needed. Team Supervision & Coordination: Supervise stewards and assign duties for efficient service flow. Ensure team members follow grooming, hygiene, and service protocols. Train and motivate junior staff on service etiquette, upselling, and guest engagement. Conduct briefings before each shift regarding daily specials, menu updates, and guest preferences. Operations & Compliance: Oversee table setups, cleanliness, and readiness before each shift. Monitor inventory of service-related supplies (cutlery, crockery, linens). Ensure adherence to safety, hygiene, and FSSAI food handling standards. Support cashiering and billing tasks when required. Qualifications & Skills: Minimum 3–5 years of experience in a restaurant or café, including 1–2 years in a captain or supervisory role . Strong knowledge of table service, customer handling, and POS systems. Fluent in English, Hindi, and local language; knowledge of Turkish cuisine is a plus. Excellent interpersonal and leadership skills. Ability to work under pressure, in rotational shifts, weekends, and holidays. Professional grooming, positive attitude, and a passion for hospitality. Shift: Rotational shifts (including weekends & holidays) Dress Code: Uniform with clean, professional appearance Team Size Supervised: 3–6 stewards Salary Range: ₹15,000 – ₹20,000 per month (based on experience) Joining: Immediate Job Types: Full-time, Permanent Pay: ₹11,759.13 - ₹20,000.00 per month Benefits: Health insurance Life insurance Provident Fund Schedule: Evening shift Morning shift Night shift Work Location: In person