Restaurant Captain

The Restaurant Captain is responsible for supervising the restaurant floor, coordinating with the service staff, ensuring excellent guest experience, and maintaining high service standards. The Captain acts as the link between guests and the service team, ensuring smooth operation of the outlet.

Key Responsibilities

Guest Service & Experience

• Greet guests warmly and ensure a pleasant dining experience.
• Present menus, explain dishes, and assist guests in making food and beverage choices.
• Take accurate food and beverage orders and ensure timely service.
• Handle guest complaints professionally and resolve issues promptly.

Supervision & Coordination

• Supervise waiters, runners, and other service staff.
• Allocate tables and manage floor operations during shifts.
• Ensure tables are set according to standards and maintained throughout service.
• Coordinate with kitchen and bar for timely and accurate order execution.

Team Management

• Train and mentor junior staff on service standards and guest handling.
• Monitor staff grooming and adherence to hygiene and service protocols.

Sales & Upselling

• Recommend specials and promote signature dishes or beverages.
• Upsell food, wine, and other items to increase average guest spend.

Inventory & Billing

• Ensure accurate billing and settlement of guest checks.
• Coordinate with cashier for smooth payment process.
• Monitor inventory levels of condiments, linens, and service equipment.

Cleanliness & Safety

• Ensure cleanliness and hygiene standards in the restaurant.
• Enforce compliance with health and safety regulations.
• Report any hazards or maintenance needs promptly.

Skills and Competencies

• Strong communication and interpersonal skills
• Leadership and team management ability
• Problem-solving and decision-making skills
• Customer-focused mindset
• Sound knowledge of food and beverage service
• Ability to multitask under pressure

Job Type: Full-time

Work Location: In person