Restaurant Captain

Job description

• Supervising and Training Staff: Restaurant captains are responsible for training new staff, assigning tasks, and ensuring all servers and support staff are performing their duties effectively.
• Ensuring Excellent Customer Service: They are expected to greet guests warmly, address their needs promptly, and resolve any issues or complaints professionally.
• Coordinating with the Kitchen: Effective communication with the kitchen staff is crucial for timely food delivery, handling special requests, and managing dietary restrictions or allergies.
• Maintaining Service Standards: Restaurant captains monitor the dining area to ensure cleanliness, proper table settings, and adherence to service protocols.
• Managing Reservations and Seating: They may be involved in managing reservations, assigning tables, and ensuring efficient seating arrangements.
• Handling Guest Complaints: Addressing and resolving any customer complaints or concerns in a professional and timely manner is a key responsibility.
• Inventory and Stock Management: They may be involved in managing inventory of tableware, linens, and other supplies, ensuring adequate stock levels.
• Promoting and Selling: In some establishments, restaurant captains may also be involved in promoting menu items, specials, and beverages.

Essential Skills:

• Strong Communication Skills: Effective communication with both guests and staff is vital for coordinating service and resolving issues.
• Leadership and Team Management: The ability to lead, motivate, and guide a team of service staff is essential.
• Problem-Solving and Conflict Resolution: Restaurant captains need to be able to handle unexpected situations and resolve conflicts effectively.
• Customer Service Skills: A strong focus on customer satisfaction and the ability to anticipate and meet guest needs are crucial.
• Product Knowledge: Familiarity with the menu, including ingredients, preparation methods, and potential allergens, is important.
• Organizational Skills: Managing reservations, seating arrangements, and inventory requires strong organizational abilities.

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹20,000.00 per month

Benefits:

• Food provided
• Accommodation provided

Schedule:

• Rotational shift
• Weekend availability

Supplemental Pay:

• Performance bonus

Contact No: 7208633029
Email ID: [email protected]

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹20,000.00 per month

Benefits:

• Food provided

Work Location: In person