Restaurant Captain

As a Service Captain, you will lead the front-of-house team in delivering a smooth and exceptional guest dining experience. You’ll be responsible for taking orders accurately, supervising service operations, and ensuring all guests are attended to with warmth, precision, and professionalism. Proficiency in continental cuisine service is essential to guide guests, upsell dishes, and maintain the brand’s premium standards. Key Responsibilities:Guest Engagement & Order Taking Personally attend to tables, take orders accurately, and input them into the POS. Confidently explain continental dishes, ingredients, and preparation styles. Make recommendations, upsell premium menu items, and handle special dietary needs. Team Leadership & Supervision Supervise, guide, and support service staff during operations. Conduct pre-shift briefings, assign table responsibilities, and ensure grooming standards. Train new team members on menu knowledge, service etiquette, and customer interaction. Operational Coordination Ensure smooth coordination between service staff, kitchen, and bar. Oversee table turnover, cleanliness, and timely course delivery. Monitor ambience, lighting, music, and overall guest comfort. Complaint Handling & Service Recovery Address guest concerns swiftly with a solution-oriented mindset. Escalate issues to management when required and ensure proper follow-up. Billing & Cash Handling Ensure error-free billing, split checks if required, and manage cash/card transactions. Verify bills, discounts, and offers before presenting to the guest. Inventory & Reporting Maintain par stock levels of service equipment and requisition refills. Submit daily shift reports and assist in feedback collection. Skills & Qualifications:2–4 years experience in a captain or supervisory role in the F&B industry. Strong command of English; local language skills are a plus. In-depth knowledge of continental cuisine and fine-dining etiquette. Excellent communication, leadership, and interpersonal skills. Familiarity with POS systems and restaurant operations.