835 Resource Management Jobs - Page 15

Delivery Lead Bangalore, Karnataka, India The Delivery Lead co-owns end-to-end delivery of business solutions for the scope of the Delivery Team with Transformation & Change Delivery (TCD) Delivery Lead; Understands the strategy, needs and challenges of the business partners s/he supports as well as the end-to-end processes for those businesses This role requires partnership and collaboration with many application teams Oversees all applications supporting that customer group to ensure service levels are received and system changes are delivered to expectation Accountable for the design, delivery, and support of solution What you ll be DOING What will your essential responsibilities include? Establish the scope of services, service levels, and key processes required to deliver application services within the application portfolio Produce and maintain the roadmap of change associated to application group Align team to high-level organization goals and objectives Manage and report on budget and resource allocation and utilization Monitor supplier performance reports and address concerns Review and approve contracts for a predetermined level of authority Assist procurement to manage vendor relations and maintaining vendor accountability Oversee Continuous Service Improvement initiatives to ensure continuously improving processes and capabilities Interface with internal and external auditors Support resolution of escalated risks and issues as a part of service delivery Develop and maintain relationships with key stakeholders and suppliers Produce high-level estimates as needed May participate as a member of a Major Incident Team Manage threats to application assets Protect and maintain AXA XL s Intellectual Property Ensure all processes are documented and maintained Develop change management strategies and approaches and assist business partners with readiness and change implementation Provides audit support for both internal and external assessments; Articulates policies and standards as appropriate and provides all required evidence on a timely basis Owns the completion of any action plans Ensures the Solution Delivery Center adheres to Information Security policies and standards for secure coding and manages risk acceptances In collaboration with Procurement, manages RFI/RFPs, contract negotiations and delivery of contract terms Also manages clean termiSolution Delivery Center of contracts with vendors who consistently underperform You will report to the Global Head of Transversal Applications Services What you will BRING We re looking for someone who has these abilities and skills: Required Skills and Abilities: Expert level experience in planning and executing complex, large scale initiatives or operational area Significant leadership experience in insurance and IT Budget, supply, and resource management for in scope applications and services Hold suppliers accountable for performance against Service Levels Ensure appropriate SoWs / SLAs exist for all development vendor engagements Measurable improvements in service delivery over time High customer confidence in delivery capability Internal and external audit support Risk identification and mitigation Knowledge Management strategy for process, training and applications Knowledge in tools include Biztalk, APIM, Azure Integration Services, Swagger Hub, and potentially Mulesoft Effective communication skills, particularly on key matters relating to the application grouping to stakeholders Stakeholder management Desired Skills and Abilities: Proven planning and organization skills, creating own work schedules, prioritizing workload, preparing in advance and setting realistic timescales Adaptable to new/different strategies, programs, technologies, practices, cultures, etc Comfortable with change, able to easily make transitions Who WE are AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks For mid-sized companies, multinationals and even some inspirational individuals we don t just provide re/insurance, we reinvent it How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty With an innovative and flexible approach to risk solutions, we partner with those who move the world forward Learn more at axaxl com What we OFFER Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success That s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential It s about helping one another and our business to move forward and succeed Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe Robust support for Flexible Working Arrangements Enhanced family friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at axaxl com / about-us / inclusion-and-diversity AXA XL is an Equal Opportunity Employer Total Rewards AXA XL s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security It provides competitive compensation and personalized, inclusive benefits that evolve as you do We re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence Sustainability At AXA XL, Sustainability is integral to our business strategy In an ever-changing world, AXA XL protects what matters most for our clients and communities We know that sustainability is at the root of a more resilient future Our 2023-26 Sustainability strategy, called Roots of resilience , focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations Our Pillars: Valuing nature: How we impact nature affects how nature impacts us Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future We re committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans Addressing climate change: The effects of a changing climate are far reaching and significant Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption Were building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions Integrating ESG: All companies have a role to play in building a more resilient future Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business We re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL s Hearts in Action programs These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving For more information, please see axaxl com/sustainability

The Operations Manager is a key enabling role within Application Demand and Operations which supports all areas of Application Delivery This role actively manages the day to day operations of application delivery budget management which includes licensing, operational costs, small changes, and resources What you ll be DOING What will your essential responsibilities include? Governance - assuring defined organisational processes are implemented and adhered to Management of all Application Solutions BAU licensing and operational costs Establishing and maintaining tighter financial control (including loss avoidance and risk management) Managing organisational structure and data to support resource management (e g Planview ) Assisting in shaping the way Application Delivery teams work with suppliers (e g Statement of Work structures) partnering with Procurement and the Vendor Management Office Provision of reliable, timely MI for informed decisions by Global Head of Transversal Application Service, Global Head of Digital Factory, and Global Head of Application Solutions Standardisation of processes and approach to drive consistent operational efficiency Supporting Application Delivery and Team Managers to allow them more focus on successful change delivery Work closely with finance team and PMO to manage project financials, e g Strategic financial planning and budgeting of Digital Factory, forecasting and actuals tracking, chargeback, funding requests, etc) Provide financial reports and analysis to support decision-making related to resource allocation and budget management Centralized small change budget ownership, planning, and tracking partnering with application delivery teams Application Delivery Budget Management including tracking purchase orders to budget You will report to Head of Application Operations What you will BRING We re looking for someone who has these abilities and skills: Required Skills and Abilities: Role requires an excellent attention to detail, thorough planning & organisational skills and a good understanding of application development and project management approaches Meticulous with the capability to monitor purchase orders against the budget in order to forecast budget utilization Typically has significant business/industry work experience, including experience in influencing senior level management and key stakeholders Demonstrable ability to solve complex problems/issues Excellent communications and collaboration skills which are adapted to different audiences Adept at vendor management, with a clear understanding of Staff Aug, Managed Services, and Managed Outcome commercial models Ability to articulate problems, create solutions, and present analysis with proper detail and rigor for the target audience Desired Skills and Abilities: Track record for metrics-driven results is a plus Experience in planning and executing complex operational initiatives Advanced analytical abilities with operational vision Bachelor s Degree Preferred

Delivery Manager, TAS DevOps Automation & Tooling Gurgaon, Haryana, India We are seeking a highly skilled and motivated Delivery Manager to join our dynamic team, which is responsible for our DevOps automation and tooling ecosystem In this role, you will play a pivotal part in enhancing our customer success, demand management, and product disciplines, all of which are essential to the development, deployment, and operations of our AXA XL applications What you ll be DOING What will your essential responsibilities include? Understand and manage the expectations of product stakeholders and customers Articulate what success looks like for our product portfolio by defining key metrics for success Conduct customer research to gain a thorough understanding of their requirements, identifying their needs and determining how we can enhance our automation and tooling to meet those needs Collaborate with Application Managers, Technical Leads, and Technical Architects to create efficient and effective processes for development operations Serve as a key conduit between the Delivery Team and the broader organizational standards, structures, and processes Assist in coordinating demand intake for the DevOps Automation team Propose and implement solutions to improve demand forecast accuracy and effectively communicate estimations to customers Work with business and information security teams to identify security risks and find solutions, including risk acceptance Build effective relationships and networks to navigate the organization and support the team in delivering change Support internal and external audits to ensure services are delivered in a controlled manner, minimizing undue risk to the company Manage service levels to ensure all commitments are met, mitigating any variances to reduce impacts on overall cost, schedule, and quality for business needs Identify and prioritize proactive maintenance action items and support impact assessments of environmental changes Raise Statements of Work (SOW) and/or Service Level Agreements (SLA) with application development vendors for specific developments and changes, collaborating with Program/Project Managers, Analysts, Solution Architects, and Product Owners Implement SLA/KPI alignment across the full Software Development Life Cycle (SDLC) for each SOW/SLA Manage risks to ensure the delivery of service level commitments and project milestones Act as a point of escalation for risks and issues, supporting the team in overcoming operational and technical blockers Govern internal change processes and maintain development documentation You will report to Delivery Lead What you will BRING We re looking for someone who has these abilities and skills: Required Skills and Abilities: Familiarity with multiple application delivery models including Agile, iterative and waterfall Experience of working and improving DevOps ecosystems and the Cloud platforms Excellent customer success and stakeholder management background Track record in product management and tooling portfolio management Budget, supply, and resource management for IT application development services Significant leadership experience in IT with knowledge / skills for leading multi-disciplined technology teams Effective communication skills, particularly on key matters relating to the application grouping to stakeholders Risk identification and mitigation Desired Skills and Abilities: Proven planning and organization skills, creating own work schedules, prioritizing workload, preparing in advance and setting realistic timescales Adaptable to new/different strategies, programs, technologies, practices, cultures, etc Comfortable with change, able to easily make transitions Who WE are AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks For mid-sized companies, multinationals and even some inspirational individuals we don t just provide re/insurance, we reinvent it How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty With an innovative and flexible approach to risk solutions, we partner with those who move the world forward Learn more at axaxl com What we OFFER Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success That s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential It s about helping one another and our business to move forward and succeed Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe Robust support for Flexible Working Arrangements Enhanced family-friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at axaxl com / about-us / inclusion-and-diversity AXA XL is an Equal Opportunity Employer Total Rewards AXA XL s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security It provides competitive compensation and personalized, inclusive benefits that evolve as you do We re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence Sustainability At AXA XL, Sustainability is integral to our business strategy In an ever-changing world, AXA XL protects what matters most for our clients and communities We know that sustainability is at the root of a more resilient future Our 2023-26 Sustainability strategy, called Roots of resilience , focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations Our Pillars: Valuing nature: How we impact nature affects how nature impacts us Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future We re committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans Addressing climate change: The effects of a changing climate are far-reaching and significant Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption Were building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions Integrating ESG: All companies have a role to play in building a more resilient future Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business We re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL s Hearts in Action programs These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving For more information, please see axaxl com/sustainability

Job Track Description: Performs tasks based on established procedures. Uses data organizing and coordination skills to perform business support or technical work. Requires vocational training, certifications, licensures, or equivalent experience. General Profile Proficiency within a range of analytical or operational processes. Completes atypical assignments. Works within established procedures and practices. May establish the appropriate approach for new assignments. Acts as a resource for colleagues. Completes work with limited supervision. Functional Knowledge Has developed skills in a range of processes, procedures, and systems. Business Expertise Understanding of how best teams integrate and work together to achieve company goals. Impact Impacts a team, by example, through the quality service and information provided Uses discretion to change work procedures and practices. Leadership May provide guidance and support to junior team members. Problem Solving Provides solutions to atypical problems based on existing precedents or procedures. Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Prepares benefit calculations and reports. (e.g., accurate payment of vendor monthly billings, employee leave, and terminations) Prepares year-end benefit statements and benefit record updates. Assists with benefit open enrollment process including system testing, employee self-service enrollment and updates. Guides employees in the completion of appropriate forms, claims, calculation of benefits, and premiums. Liaises with actuarial staff, senior consultants, senior administrators, managers, and trust and insurance company representatives on behalf of client employees. Processes relocation documentation and payments. (e.g., extending inbound contracts, visas, and assisting employees with setting up bank accounts) Prepares offers, terms, and conditions letters. Performs other duties as assigned. Complies with all policies and standards.

Job Track Description Performs tasks based on established procedures. Uses data organizing and coordination skills to perform business support or technical work. Requires vocational training, certifications, licensures, or equivalent experience. General Profile Proficiency within a range of analytical or operational processes. Completes atypical assignments. Works within established procedures and practices. May establish the appropriate approach for new assignments. Acts as a resource for colleagues. Completes work with limited supervision. Functional Knowledge Has developed skills in a range of processes, procedures, and systems. Business Expertise Understanding of how best teams integrate and work together to achieve company goals. Impact Impacts a team, by example, through the quality service and information provided Uses discretion to change work procedures and practices. Leadership May provide guidance and support to junior team members. Problem Solving Provides solutions to atypical problems based on existing precedents or procedures. Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Prepares benefit calculations and reports. (e.g., accurate payment of vendor monthly billings, employee leave, and terminations) Prepares year-end benefit statements and benefit record updates. Assists with benefit open enrollment process including system testing, employee self-service enrollment and updates. Guides employees in the completion of appropriate forms, claims, calculation of benefits, and premiums. Liaises with actuarial staff, senior consultants, senior administrators, managers, and trust and insurance company representatives on behalf of client employees. Processes relocation documentation and payments. (e.g., extending inbound contracts, visas, and assisting employees with setting up bank accounts) Prepares offers, terms, and conditions letters. Performs other duties as assigned. Complies with all policies and standards.

Job Area: Engineering Group, Engineering Group > Software Engineering General Summary: Qualcomm is building on its core strengths in wireless and compute technologies and is in the middle of the biggest technology revolution in the Automotive space. While Qualcomm has pioneered connected car technologies for over a decade, it is now playing a critical role in the evolution of Automotive Infotainment, Telematics, ADAS/Autonomous Driving & its supporting technologies. We are investing in several bleeding-edge technologies such as 5G, Cellular V2X, Computer Vision, AI/Deep Learning, etc., and are working closely with global Automakers/Tier-1s, standards bodies, consortiums, and operators on pushing the boundaries. Qualcomm Automotive Team is looking for a Senior Technical Lead who can make difference on many technology forefronts in the Automotive space, join our growing multisite engineering organization. Minimum Qualifications: Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 6+ years of Software Engineering or related work experience. OR Master's degree in Engineering, Information Systems, Computer Science, or related field and 5+ years of Software Engineering or related work experience. OR PhD in Engineering, Information Systems, Computer Science, or related field and 4+ years of Software Engineering or related work experience. 3+ years of work experience with Programming Language such as C, C++, Java, Python, etc. Technical design and implementation of ADAS and AD systems based on Qualcomm Snapdragon Autonomous/ADAS SoCs and HW platforms. Closely collaborate with other domain experts across SoC/Hardware, Firmware, Safety, Security and Algorithms to define the functional specifications, design modular software components and interaction models, well-defined public and private interfaces, resource management and debugging tools. Lead the system level profiling and optimization of end-to-end use-cases, identify and address bottlenecks across heterogenous computational units and realize efficient implementations. Actively engage with OS and Framework vendors, Automotive OEMs, Tier-1s and ISVs to implement solutions based on of Qualcomm Automotive platforms. 10+ years of Software Systems Engineering experience. Atleast 10+ yrs experience in ADAS, Cockpit, EPAS systems Extensive experience and hands on in C/C++ Atleast 10+ years of experience in Automotive engineering 10+ years of industry experience in embedded software, especially in the automotive domain Strong understanding of QNX/Linux operating system and hands-on experience with QNX/Linux device driver development 10+ years of experience in the field of ADAS Driving Functions, Firmware and Embedded Systems design and development. Experience in defining the business strategies, creating road map for the ADAS Segment Leads, guides and directs a large group of technical employees responsible for engineering deliverables in support of the organization's business objectives. Experience with ADAS DMS (Driver Monitoring system)-Detection of automotive vehicles drivers head and identifying and notification of alertness of driver to the system Driving key POCs, including Parking Stack bring-up on multiple SoCs and in-vehicle platforms, enhancing product scalability and technical innovation, in readiness for Software Defined Vehicle (SDV) architecture.

Experience Management Associate As an Experience Management Associate, you will be part of an industry leading, high performing team of workforce management professionals providing exceptional client service to our stakeholders and helping our employees gain differential experiences that are aligned to their career aspirations. We provide learning and growth opportunities to build your ability to analyze, innovate, think and act globally. Youll be part of an organization that is focused on optimization, is solution oriented, innovates and provides best in class services to the client serving teams. The opportunity EY Global Delivery Services (EY GDS) is a dynamic and global service delivery network of over 50,000 professionals working across borders, to provide innovative and strategic business solutions to EY member firms and EY clients globally. Experience Management plays a vital role in the firm’s Next Wave strategy and it’s purpose of building a better working world. We offer a great place to work for every person joining EY. At GDS, you will have the opportunity to develop your professional skills in a truly global environment. You will learn and gain experiences from industry leading WFM professionals and a path breaking leadership team. We invest in your learning and development. We’ll help you develop the technical and soft skills you need. We support your professional development with a combination of learning, networking, experiences, and coaching. As part of a 300+ member team, supporting 4 unique Service Lines, you will always have opportunities to showcase your skills and contribute to the firm’s strategic initiatives. Your key responsibilities As an Experience Management Associate, you will be responsible for managing staffing demands, monitor the demand intake channels, review demand projections, schedule individuals on projects, optimize employee utilization and bench management. Some of your key responsibilities include: Calculate staff requirements based on demand projections. Create staff schedules to maximize service and minimize cost. Timely update of resource schedules on the schedule management tool (Retain). Timely review and resolution of scheduling conflicts. Proactive review of resource availability/future project demands. Minimize open, unfulfilled demand. Mailbox management. Optimization of resource utilization through effective resource deployment. Basic reporting and analysis. Skills and attributes for success Graduates with 0-1 year of relevant workforce management experience. Non-resource management professionals with 1 year of general work experience in any field of work, that display required skillset competencies can also be hired as Associate in resource management team. To qualify for the role, you must have Good verbal and written communication skills. Basic knowledge of MS Excel. Excellent teaming and interpersonal skills. Positive attitude and ability to excel under tight timelines. Ideally, you’ll also have Experience on workforce management concepts, resource deployment and scheduling.

Job Title: Resource Management Team Job Summary: We are seeking a highly skilled and experienced individual to join our ResourceManagement Team at a Senior Associate position. As a key member of the team, you will play a critical role in optimizing resource utilization, ensuring efficient project staffing, and supportingresource planning initiatives. This position offers an excellent opportunity to contribute yourexpertise in resource management and make a significant impact within our organization. Responsibilities: Collaborate with stakeholders to gather project requirements, assess resource needs, anddevelop comprehensive resource plans. Analyze resource availability, skill sets, and capacity to support project demands, ensuringthe appropriate allocation of resources. Assist in developing resource management strategies, including forecasting future resourcerequirements, identifying potential bottlenecks, and proposing mitigation plans. Monitor and track resource allocations, utilization, and availability using resourcemanagement tools and systems. Work closely with project managers and team leads to ensure timely and accurate projectstaffing, addressing any conflicts or constraints. Proactively identify and address resource allocation conflicts or gaps, collaborating withstakeholders to find suitable resolutions. Provide guidance and support to Level 1 team members, assisting them in resourceallocation activities and fostering their professional development. Contribute to continuous improvement efforts by identifying process enhancements,implementing best practices, and streamlining resource management workflows. Prepare regular reports and dashboards to provide insights on resource utilization, capacity,and performance metrics to stakeholders and senior management. Stay updated on industry trends, emerging technologies, and resource managementpractices, sharing knowledge and insights with the team. Requirements: Bachelor's degree in Business Administration, Project Management, or a related field. Relevant certifications in resource management or project management are a plus. Proven experience in resource management or related roles, preferably within a complexorganizational setting. Strong analytical and problem-solving skills, with the ability to assess complex resourcerequirements and make data-driven decisions. Excellent interpersonal and communication skills, with the ability to collaborate effectivelywith stakeholders at all levels. Proficient in using resource management tools and software to track and manage resourceallocation and utilization. Advanced proficiency in Microsoft Excel, including the ability to analyze and present data ina clear and concise manner. Strong organizational and time management abilities, with the capacity to prioritize tasksand meet deadlines in a fast-paced environment. Leadership qualities with the ability to mentor and guide junior team members effectively. Proactive attitude, adaptability to change, and a continuous improvement mindset. Knowledge of project management methodologies and frameworks is desirable.

We are seeking a dedicated and proactive Support Manager to lead our Maintenance and Support Team and ensure timely resolution of Client issues. The ideal candidate will be responsible for managing daily support operations, maintaining service quality, and acting as the primary point of escalation for all production critical issues and defects. Key Responsibilities: Support Manager is responsible for Resource Management - Coverage, availability, capability Oversee support team performance and ticket resolution timelines Manage escalations and ensure customer satisfaction Collaborate with other support/dev teams to resolve recurring issues Monitor KPIs and prepare regular support performance reports Act as the primary escalation point Identify, document, and mitigate Risks, Assumptions, Issue and Dependencies for the project Drive improvements in support processes and tools Requirements: Proven experience in technical application maintenance support projects and production support leadership role Strong understanding of RAID management and issue escalation handling Strong leadership, problem-solving, and communication skills Familiarity with support tools (e. g. , Jira, Service Now) Ability to work effectively under pressure in a fast-paced environment Good to have - technical knowledge or hands on experience in Java, Sprint Boot, . Net, Python, Unix/Linux systems, AWS Mandatory Competencies App Support - L1, L2 Support BA - Project Management Java - Core JAVA Others - Micro services . NET FullStack - Javascript Python - Python Cloud - AWS Java - Unix Java - Linux Beh - Communication and collaboration At Iris Software, we offer world-class benefits designed to support the financial, health and well-being needs of our associates to help achieve harmony between their professional and personal growth. From comprehensive health insurance and competitive salaries to flexible work arrangements and ongoing learning opportunities, were committed to providing a supportive and rewarding work environment. Join us and experience the difference of working at a company that values its employees success and happiness.

Job Description A "PMO with Jira experience would typically involve managing project portfolio data and reporting within a Project Management Office (PMO) environment, leveraging advanced knowledge of Jira to track project progress, identify risks, and provide key insights to stakeholders, requiring strong analytical skills and the ability to configure and maintain Jira workflows to optimize project visibility across teams Roles & Responsibilities Tracking & managing JIRA project activities Knowledge of setting up a project in JIRA i.e. defining project, workflow, issue type and fields pertaining to it. Mass Uploading/Creating various issue types such as Epics, User stories, Subtasks etc. on JIRA. Resolving all the queries related to JIRA from all the Stakeholders involved in the project. Managing configurational changes in JIRA as per client requirements. Creating and updating workflow in JIRA as per the requirement of the project. Implementing Automation for various tasks & processes in JIRA. Creating & managing JIRA Confluence Page and preparing reports. Preparing various dashboards on JIRA, highlighting the progress/status of the project. Maintaining documentation of the project in such a manner that it gets easy for all stakeholders to access the required documents as and when required. Managing user access on JIRA Constant collaboration with Client & project team to achieve milestones against set baseline. Engaging all stakeholders properly in project to increase efficiency and effectiveness of the service. Finance Management Tracking the days/hours for all the resources in the project and bill to the client accordingly as per the contract awarded (Fixed & T&M Contract). Forecasting the budget to get better understanding of the project status. Resource Management- Handling Roll on & roll off all the resources which include various onboarding formalities. Requirements Bachelor’s degree in (Commerce/Engg graduate) 5+ years’ experience in PMO activities High analytical skills & good attitude. Hands on Experience on JIRA – Creating, modifying different roles in JIRA, creating new project in JIRA, modifying the workflow etc., Relevant background in software / Hi-Tech companies Excellent Communication Deep knowledge of Excel and all Office applications MS Power Point Knowledge Independent workers think outside the box, presentable, excellent interpersonal skills.

What you will do In this vital role you will. Role Description: The role is responsible for the design, integration, and management of high performance computing (HPC) systems that encompass both hardware and software components into the organizations network infrastructure. This individual will be responsible for all activities related to handling and supporting the Business and platforms including system administration, as well as incorporating new technologies under the challenge of a sophisticated and constantly evolving technology landscape. This role involves ensuring that all parts of a system work together seamlessly to meet the organizations requirements. Roles & Responsibilities: Implement, and manage cloud-based infrastructure that supports HPC environments that support data science (e.g. AI/ML workflows, Image Analysis). Collaborate with data scientists and ML engineers to deploy scalable machine learning models into production. Ensure the security, scalability, and reliability of HPC systems in the cloud. Optimize cloud resources for cost-effective and efficient use. Keep abreast of the latest in cloud services and industry standard processes. Provide technical leadership and guidance in cloud and HPC systems management. Develop and maintain CI/CD pipelines for deploying resources to multi-cloud environments. Monitor and fix cluster operations/applications and cloud environments. Document system design and operational procedures. Basic Qualifications: Masters degree with a 4 - 6 years of experience in Computer Science, IT or related field with hands-on HPC administration OR Bachelors degree with 6 - 8 years of experience in Computer Science, IT or related field with hands-on HPC administration OR Diploma with 10-12 years of experience in Computer Science, IT or related field with hands-on HPC administration Demonstrable experience in cloud computing (preferably AWS) and cloud architecture. Experience with containerization technologies (Singularity, Docker) and cloud-based HPC solutions. Experience with infrastructure-as-code (IaC) tools such as Terraform, CloudFormation, Packer, Ansible and Git. Expert with scripting (Python or Bash) and Linux/Unix system administration (preferably Red Hat or Ubuntu). Proficiency with job scheduling and resource management tools (SLURM, PBS, LSF, etc.). Knowledge of storage architectures and distributed file systems (Lustre, GPFS, Ceph). Understanding of networking architecture and security best practices. Preferred Qualifications: Experience supporting research in healthcare life sciences. Experience with Kubernetes (EKS) and service mesh architectures. Knowledge of AWS Lambda and event-driven architectures. Exposure to multi-cloud environments (Azure, GCP). Familiarity with machine learning frameworks (TensorFlow, PyTorch) and data pipelines. Certifications in cloud architecture (AWS Certified Solutions Architect, Google Cloud Professional Cloud Architect, etc.). Experience in an Agile development environment. Prior work with distributed computing and big data technologies (Hadoop, Spark). Professional Certifications (please mention if the certification is preferred or mandatory for the role): Red Hat Certified Engineer (RHCE) or Linux Professional Institute Certification (LPIC) AWS Certified Solutions Architect Associate or Professional Soft Skills: Strong analytical and problem-solving skills. Ability to work effectively with global, virtual teams Effective communication and collaboration with cross-functional teams. Ability to work in a fast-paced, cloud-first environment.

Greetings of the Day, We have Job opening for Project Management with one of our client .If you are interested for this position please share update resume along with below details in this email id : shaswati.m@bct-consulting.com Position : Project Management Exp : 8 to 13yrs CTC : 20LPA -22lpa NP : Immediate to 30Days Job Location : Mumbai(Andheri East- Marol) Work Mode: Work from Office First round : Virtual 2nd Round : F2F Technical skills - salesforce admin - mandatory, sales cloud,service cloud certification 1)Experience in managing salesforce end to end implementations 2) experience in handling resources for the project 3) experience in generating reports, managing KPI's , SLA's 4) Experience in gathering requirements, writing user stories , acceptance criteria 5) any experience in convincing stakeholders ,managing conflicts Job Purpose/Summary: Resource Management: Planning and allocating resources, including team members, and managing dependencies and risks. Stakeholder Management: Collaborating with clients, internal teams, and external vendors to gather requirements, manage expectations, and ensure project success. Quality Assurance: Implementing and managing processes for testing, quality assurance, and documentation, ensuring high-quality deliverables. Project Tracking and Reporting: Utilizing project management tools (e.g., JIRA, MS Project, Smartsheet) to track progress, manage risks, and generate reports. Budget Management: Managing project budgets, ensuring projects stay within allocated costs. Problem Solving: Identifying and resolving project issues and risks, proactively mitigating potential roadblocks. Team Leadership and Development: Coaching and mentoring team members, fostering a collaborative environment, and ensuring high team performance. Adhering to Project Management Methodologies: Implementing and adapting methodologies like Agile and hybrid approaches to optimize project outcomes. Key Responsibilities: Strong Project Management Skills: Experience in planning, scheduling, budgeting, and managing projects. Knowledge of Salesforce: Understanding of Salesforce platform, its various clouds (e.g., Sales Cloud, Service Cloud, Marketing Cloud), and its features. Agile and Hybrid Project Management: Experience in implementing and managing Agile and hybrid project methodologies. Communication and Interpersonal Skills: Excellent communication skills, both written and verbal, with the ability to build rapport with stakeholders. Problem-Solving and Analytical Skills: Ability to identify, analyze, and resolve project issues. Key Performance Indicators: Processes & Successful project deliveries Qualificaton: Bachelors or masters Functional Skills/Competencies: Stakeholder management, process orientation Behavioral Skills/Competencies: Communication skills and team management Role & responsibilities Preferred candidate profile

Delivery Leader Telecom Minimum 20+ years of overall work experience Should have experience of managing P & L and delivery of large accounts to the extent of 10-20 mn $ Technically sophisticated and business savvy management professional with proven program and project management skills, proficient in managing widely diverse projects within agreed cost and time lines Experience in every aspect of running a business segment including Customer relationship, Engineering management, Managing budgets, Resource management, leadership identification and grooming Develop overall strategy, models, tools and action plans for new and current service offerings and ability to manage complex conflicts and resolutions Ability to mitigate risk and solve problems by using out-of-the-box thinking and innovative problem solving abilities Experience to onsite offshore models & multi vendor set up Oversee multiple project delivery teams to ensure client satisfaction for given large customer engagements. Experience in matrix organization (to be able to adopt and operate in) Rich experience in handling middle east regions

1. Project Management Utilize Zoho Project Management Tool for efficient project planning and execution. Define project scope, roles, responsibilities, and deliverables. Develop and maintain detailed project plans and Gantt charts . Manage project resources effectively, including budget and manpower. Monitor progress against milestones, identify risks, and implement corrective actions. 2. Technical Design & Implementation Design AV systems based on client specifications and industry best practices . Create technical documentation , including schematics, rack layouts, and equipment lists. Ensure all AV equipment is specified correctly and aligns with project needs. Coordinate with IT teams to ensure seamless network and infrastructure integration . Install and configure a range of AV equipment: projectors, sound systems, video conferencing tools, etc. 3. Installation & Commissioning Supervise on-site installation of AV systems to ensure quality and compliance. Conduct testing and commissioning to validate system performance. Troubleshoot and resolve technical issues during and post-installation. Provide client training for system operation, safety, and maintenance. 4. Client Communication & Collaboration Engage with clients to understand their expectations and technical requirements. Provide regular project status updates and progress reports. Address client feedback and offer ongoing technical support. Take ownership of weekly project reports , coordinate team updates, and facilitate alignment meetings. 5. Team Training & Development Provide training and onboarding to new project engineering team members. Mentor junior engineers, helping them build technical and project management skills. 6. Travel & On-Site Operations Willingness to travel across India to supervise project execution, conduct client meetings, and ensure smooth operations at project sites. Requirements: Bachelors degree in Engineering or related field (preferred: Electronics, AV, or IT). Proven experience in AV system design and project execution. Proficiency with project management tools (especially Zoho), MS Project, or equivalent. Strong understanding of AV hardware, networking, and system integration. Excellent communication, leadership, and problem-solving skills. Willingness to travel as required.

In this role, you will be responsible for the technical delivery of our Packet Core projects, ensuring seamless execution from start to finish. You will manage all technical aspects of the project, ensuring adherence to quality, risk, and time constraints outlined in the customer contract. Your responsibilities will span from delivery approach preparation through deployment, customer acceptance, and ongoing care. As the primary technical interface and first point of escalation for the customer project, you will be a key player in building strong relationships and ensuring customer satisfaction. We encourage you to apply and join our team of dedicated professionals who are committed to delivering exceptional results. You have: Bachelor's or master's degree in computer science, Software Engineering, or a related field. Around 16+ years of experience in Packet Core Projects Knowledge and Experience of Packet Core EquipmentMME, S/PGW, AMF, SMF, UPF Knowledge and Experience of Nokia Packet Core equipmentcMM, cMG, NRD Capable of understanding Technical Notes, Protocol Specs, Method of Procedure It would be nice if you also had: Linux knowledge is an advantage. Basic understanding ofProject Management skill is an advantage Responsible for Packet Core domain project delivery schedule creations Support to Project Manager in creating Project schedule and Resource Management plan Accountable for Project technical documents initiation, creation and delivery, according to customer and internal procedures, consult Project stakeholders with all technical questions related to CPC, managing of project technical risks Manage Packet Core project technical team on daily basics, including specific tasks assignment and control of their execution, coordinate engineers work according to customer demands and expectation Accountable and responsible for closure and follow up of all Tickets raised towards Salesforce/4LS/R&D Solution Architect is accountable for tickets consolidation, prioritization and escalation, coordination/communication with customer and other stake holders related to technical delivery. Responsible for reporting project weekly updates to management, care handover of Project, contribute to improvement (Delivery Quality) KPI by reviewing the need to raise Care case

Req ID: 323251 We are currently seeking a Workforce Planning Level 2 Fulfillment Solution Partner to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). As a Level 2 Fulfillment Solution Partner in NTT DATA, you will have the opportunity to work with a global organization supporting various technologies. Each person within the Workforce Planning Team will have the opportunity to grow and set their own path to success. The ideal candidate will have experience in Workforce Planning or a related field. Those who are motivated and have a sense of ownership will be successful. Responsibilities Responsible for end-to-end internal staffing/resource management for allotted accounts which includes planning, identifying and allocating employees for projects. Interacts with leaders to validate and qualify resource demand from the perspective of skillset, location, cost and lead time, Assess and advise on fulfillment feasibility, to include any associated risks. Hosts and provides reporting for regular demand fulfillment and bench calls with individual practice groups to ensure proactive communication and resolution of issues. Manages employee ramp-downs prior to coming available to determine if they can be reassigned to any upcoming open demand. Triages Resource Requests (RRs), reviews RRs for accuracy, completeness and compliance, and, if necessary, follow up with initiators to get Resource Requests corrected to achieve approval. Interacts with employees to explain projects and setting/managing on role, technology and domain. Coordinates with various departments like recruitment, training, immigration and employee relations for smooth functioning of Workforce Planning Fulfillment Solution Partner activities. Implements standard procedures to handle recurring activities such as monitoring employee assignment end dates. Manages escalations and complaints from delivery in the Demand & Supply cycle of talent fulfillment. (This could require time spent researching an escalated issue or preparing a detailed report to present to management.) Maintains data integrity in NTT tools by generating multiple reports and analyzing the results to find missing and wrong data that impacts report results. Provides input for bi-monthly and monthly Practice Capability reviews for Leadership meetings. Escalates any concerns to FSP Practice Capability Lead as needed. Required skills Minimum 4 years of Workforce Planning experience in IT/ITES Minimum 3 years of experience using Microsoft Office tools (Word, Excel, PowerPoint, Outlook) Other Preferred Characteristics Detail-oriented with the ability to work independently Highly skilled in MS Excel and pivot tables Prior experience in recruiting highly preferred Good interpersonal and communication skills, high level of tact, diplomacy, and confidentiality Basic project management skills a plus

Role & responsibilities Define project scope, goals and timelines. Develop project plans, resource allocation and budgeting. Responsible for designing, developing, testing, and implementing solutions. Additionally, skilled in Marketing Technologies activities such as analytics, SEO optimization, dashboard creation, and management reporting. Lead technical teams in website and mobile app development, as well as the analytics and management reporting teams. Review and ensure the technical quality of project deliverables, and provide technical guidance and support as needed. Communicate project progress and insights to stakeholders. Manage expectation and ensure stakeholder needs are met. Identify and mitigate project risks and issues. Develop contingency plans and ensure business continuity. Lead and manage project teams, including Front End Engineers, API Developers, AEM Developers and Testers. Foster collaboration and ensure effective communication. Ensure accurate project documentation and reporting. Develop project reports and present to stakeholders. Build partnership with internal and external stakeholders. Collaborate with cross-functional teams to achieve project goals. Identify areas for process and technical improvement. Implement changes and ensure project efficiency and effectiveness. Responsible for overseeing the planning, execution and delivery of technical projects using Agile methodologies. Strong knowledge of Agile processes and tools. Ensure team understanding and adherence to agile principles. Preferred candidate profile 10+ years of experience. Bachelor's degree in a relevant field, such as Computer Science, Information Technology, Business Analytics, Statistics, Data Science, or a related field. Proven track record of successfully leading and collaborating with Web and Mobile App development team using Agile methodology and practices. Strong understanding of latest software development methodologies primarily Agile development methodology. Expertise in Martech technologies including Adobe AEM, Adobe Analytics, Front End Technologies and Java API development. Excellent communication and presentation skills with the ability to translate complex data concepts into clear and actionable insights for both technical and non-technical audiences. Strong leadership skills with the ability to motivate, coach, and delegate tasks effectively. Demonstrated ability to build strong relationships and collaborate with stakeholders across all levels of the organization. Strategic thinking and problem-solving skills with a focus on data-driven solutions. GOOD TO HAVE Experience developing and managing latest governance frameworks. Experience in Backend Technologies (JAVA Preferred) & front end technologies and cloud-based analytics platforms. Knowledge of Azure DevOps, MS Project, MS PowerPoint. Immediate joiners preferred.

Job Overview: We are seeking an experienced and strategic Senior Delivery Manager with 15+ years of proven success in leading complex technology programs across multiple accounts and industries. This role demands a strong balance of delivery oversight, client engagement, technical leadership, and cross-functional team management. The ideal candidate will be capable of driving large-scale initiatives from inception to completion, while serving as both a trusted advisor to the client and a thought partner in shaping innovative solutions. Key Responsibilities: Delivery Oversight • Own end-to-end delivery of complex, multi-workstream IT projects across multiple clients or portfolios. • Ensure successful execution against scope, budget, timeline, and quality metrics. • Implement and optimize Agile, Scrum, or hybrid delivery models with metrics-based governance. • Establish project controls, status tracking, and performance reporting for internal and external stakeholders. Technical & Strategic Leadership • Provide high-level architectural and technical guidance to engineering and project teams. • Serve as a subject matter expert (SME) on client business context and technology roadmap. • Collaborate with architects and product leads to validate solutions against evolving client needs. • Participate in innovation and ideation with client stakeholders to shape scalable, highimpact solutions. Team & Resource Management • Lead multidisciplinary teams including software engineers, QA, BAs, and PMs across geographies. • Oversee performance management, career development, and team engagement strategies. • Manage capacity planning, resource allocation, and bench optimization for project continuity. • Resolve delivery challenges and unblock teams as needed. Client Engagement & Relationship Management • Serve as the primary delivery interface with senior client stakeholders. • Conduct regular program reviews, steering committee updates, and check-ins. • Understand project scope deeply and ensure consistent progress communication to clients. • Identify growth opportunities in collaboration with sales/account teams and contribute to proposals. Risk & Escalation Management • Proactively identify risks, dependencies, and blockers; develop mitigation and contingency plans. • Own and drive resolution for critical issues, escalations, and delivery bottlenecks. • Maintain alignment across internal and external stakeholders. Estimation & Planning Support • Lead effort estimation, resource planning, and budget forecasting for new and ongoing engagements. • Validate estimates and timelines during pre-sales and program initiation phases. Qualifications: • 15+ years of experience in IT delivery, including at least 5 years in a leadership or multiaccount oversight role. • Strong understanding of SDLC, Agile, and hybrid delivery methodologies. • Proven track record of delivering large-scale, multi-team programs with high customer satisfaction. • Strong technical acumen across software engineering, systems integration, and digital transformation. • Exceptional communication, stakeholder management, and client-facing presentation skills. • Experience with project budgeting, forecasting, and team capacity planning. • Bachelors or Master’s degree in Computer Science, Engineering, or a related field. Preferred Experience: • Experience in consulting or working with global delivery teams. • Domain knowledge in [insert relevant domains: e.g., fintech, healthcare, SaaS, enterprise IT]. • PMP, CSM, SAFe, or other relevant certifications are a plus

Your day at NTT DATA The Networking Managed Services Engineer (L3) is a seasoned engineering role, responsible for providing a managed service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role maintains a high level of service to clients. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions. The Networking Managed Services Engineer (L3) may also contribute to / support on project work as and when required. What youll be doing Key Responsibilities: Degree or equivalent/higher qualifications with 07 to 10 years of relevant working experience Network management, DC operations / Project / Resource Management skills with at least 5 years experience in handling similar operations. ITIL Certification with service management exposure People Management - ability to lead / motivate L1, L2, L3 team and ensure service delivery, incident resolution. Strong working Knowledge of routing, switching, UDP protocol (L3/L4 Level), Packet level troubleshooting. Knowledge of monitoring tools Troubleshooting skill of complex network environment Good understanding of Critical BFSI IT domain Leading Network OEM (Cisco, Arista) Technologies Exposure Technical ability to understand the issues observed during day-to-day operations. Identify improvement opportunity and work with NSEIL functional leads to implement same Excellent communications, interpersonal and analytical skills. Good understanding and knowledge on DR BCP Processes Ability to see things from a business perspective. Academic Qualifications and Certifications: Bachelors degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidates qualification for the role). Workplace type On-site Working

Responsible for leading the Durashine Master initiative across all locations. Coordinate the recruitment and training processes for Durashine Masters as per organizational needs. Ensure a seamless onboarding and orientation experience for all new hires. Maintain and update MIS reports and dashboards covering hiring metrics, training data, travel expenses, and related information. Collaborate effectively with Cluster Leads, Zonal Leads, and Distributors. Oversee the implementation of all deliverables in alignment with the defined checklist and ensure smooth execution of the overall initiative.

About the job IT Support Engineer Career Level : Mid-level Location : Onsite- Gurugram Who We Are: This is Spearhead Technology — where every challenge is an opportunity, and every solution is a masterpiece in the making. As a full-lifecycle IT company, we transcend mere delivery; we engineer success. From inception to implementation, our seasoned expertise shepherds every phase of the journey. Be it planning, analysis, design, development, testing, or the seamless transition to production, we stand as steadfast partners in our clients’ progress. At Spearhead Technology, quality isn't a mere aspiration—it's our ethos. Rooted in Tech Advisory, our methodology is guided by insights that spark transformative outcomes. We recognize the paramount importance of talent retention. Through a steadfast commitment to work-life balance, competitive remuneration packages, and an optimized operational model, we ensure our team remains as exceptional as our services. Step into Spearhead Technology, where innovation meets precision, and together, let's sculpt the future of technology with finesse and distinction. Requirements We areseeking an experienced IT Support Engineer to manage and support ourorganization's IT infrastructure, ensure the seamless operation of our systems,and provide technical assistance to end users. The ideal candidate will have astrong background in network security, cloud resource management, and ITequipment handling, as well as experience in supporting diverse operatingsystems and software platforms. KeyResponsibilities: Manage and support VPN access for remote users, troubleshoot connectivity issues, and ensure secure and stable VPN operations. Configure and manage firewalls to enhance network security and optimize performance. Administer user accounts and enforce password policies. Assist users with password resets and account access issues. Software Updates and Endpoint Management. Manage and support all software patch releases and updates. Possess knowledge or experience in Zoho Endpoint management. Manage user accounts and resources in cloud platforms, including Azure and AWS. Create and maintain IT documentation, user guides, and standard operating procedures (SOPs). Provide hardware and software support across multiple platforms, including Windows, Mac, and Linux. IT Equipment Management: Handle procurement, inventory, and maintenance of IT equipment. Communicate effectively in English, both written and spoken. Demonstrate proficiency in managing RingCentral and Office 365 environments. RequiredSkills and Qualifications: Bachelor’s degree in Technology (B.Tech) or equivalent. 4-6 years of experience in IT support and network administration. Strong knowledge of VPN, firewall configurations, and network security. Familiarity with Zoho Endpoint management and cloud platforms such as Azure and AWS. Hands-on experience with hardware/software support for Windows, Mac, and Linux. Office 365 administration Excellent written and verbal communication skills in English. Experience in handling IT procurement and managing IT assets. Proficiency in Zoho Desk and RingCentral is a plus. Benefits What’s in it for you: At Spearhead Technology, we prioritize your well-being and professional growth. Here's what you can expect: Achieve a healthy work-life balance. Competitive compensation and abundant growth opportunities. Enjoy a standard 5-day workweek with 2 fixed weekly offs. Experience an employee-centric environment with supportive policies. Benefit from family-friendly and flexible work arrangements. Access our Performance Advancement and Career Enhancement (PACE) initiative and discover opportunities for both personal and professional growth. From tailored career development plans to expert counseling services, PACE empowers you to chart your course to success with confidence and clarity. Elevate your career trajectory with our Learning & Development (L&D) program. Join our team and embark on a transformative journey of upskilling and self-discovery. With continuous learning as your compass, you'll not only enhance your expertise but also open doors to new opportunities, paving the way for career growth and fulfillment. Please note : At Spearhead Technology, we value the importance of collaboration, learning, and fostering connections with clients, peers, leaders, and communities. While some in-person engagement may be required for certain roles, we are committed to providing flexibility to accommodate your individual work-life balance needs. As an equal opportunities’ employer, Spearhead Technology welcomes and encourages applications from all members of society. We are dedicated to creating an inclusive environment where diversity is celebrated, and individuals are valued for their unique perspectives and contributions. We do not discriminate on the basis of race, religion or belief, ethnicity, disability, age, citizenship, marital or civil partnership status, sexual orientation, or gender identity. Roles and Responsibilities IT Support Engineer

About The Role : Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure 1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails

About The Role Responsibilities Work with the Service Delivery Team to understand their portfolio, business strategy, prioritization, etc. to facilitate quality service delivery. Work with IT Global Program Management Office and cross functional PMOs to define the approach Provide executive visibility to project, program, portfolio and functional level status, issues, risks, costs, etc. Provide information to IT Global Program Management Office so demand, financials, service and project delivery can be aggregated to the enterprise level Assist with FY Plan and Outlook activities Monitor and report on actual and projected spend to demonstrate function operates within FY Plan/Outlook – function, portfolio and program/project levels. Assist in the implementation and embedding of process, methods and best practice into service delivery activities for the function, including project management, financial management, resource management, etc. Improve communications, content and transparency of information with key customers ? To qualify for the role you must have Degree at university level English language skills - excellent written and verbal communication 3+ years of experience, including demonstrated project management and financial management experience End to end understanding of IT life cycle (pipeline, resource, demand, project delivery, financial) Experience in end-to-end financial management – plan, forecast, actual – function, portfolio and program/project levels Very good understanding of service delivery related key performance indicators Project delivery experience in a similar IT environment Experience working in a global IT environment Business Analytic skills Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change Customer orientation and responsiveness Ability to deal efficiently with escalations and difficult situations/people under pressure Outstanding self-management , influence management , information presentation and interpersonal, communication ? ? ? Mandatory Skills: Oracle Fusion HCM TechnoFunctional. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role : Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails

? About The Role Salesforce Energy, Manufacturing and Resources Competency Headis responsible for overseeing the strategic direction and day-to-day operations of a dedicated Center of Excellence (CoE) focused on leveraging Salesforce within the Energy and Manufacturing domain, ensuring optimal utilization of the platform to streamline business processes, enhance customer experiences, and drive key performance indicators across sales, service, and other functions by leading a team of Salesforce administrators, developers, and business analysts, while collaborating closely with business stakeholders to identify needs, implement solutions, and manage ongoing maintenance and improvements. Key Responsibilities Strategic Leadership Define the vision and roadmap for the Salesforce EMR CoE, aligning with overall business objectives and industry trends. Define and lead the GTM strategy Establish governance standards and best practices for Salesforce usage across the organization. Identify opportunities to leverage the Salesforce platform for new business initiatives and customer engagement strategies. Implementation and Development Define, build and present offers in EMR domain leveraging Salesforce Product and Industry Clouds Lead business development, presales, customer solutioning efforts from the front Lead the design, development, and deployment of Salesforce solutions tailored to specific EMR needs. Manage project teams responsible for Salesforce implementations, upgrades, and enhancements. Oversee data migration and cleansing processes to ensure data quality within Salesforce. Stakeholder Management Collaborate closely with business leaders across sales, pre-sales, service, wealth management, and operations to understand their requirements and translate them into Salesforce solutions. collaborate closely with salesforce product and sales team to influence product roadmap and delivery execution Facilitate communication and alignment between the CoE team, business stakeholders, and IT teams. Advocate for the value of Salesforce to key decision-makers and drive adoption across the organization. Team Leadership and Development Build and manage a high-performing Salesforce CoE team, including developers, administrators, analysts, and consultants. Provide coaching, mentorship, and professional development opportunities for team members. Foster a culture of innovation and continuous improvement within the CoE.