RESOLUTION COORDINATOR, CONTACT CENTER

Job Description

Position Summary... About Team: The Walmart Contact Center specializes in providing best-in-class service to customers, stores, and associates via phone, chat, email. We are a metrics driven center dedicated to driving results where our associates thrive in this high-volume environment that handles over 10 million contacts per year. We Invest in You! At Walmart, we focus on the growth and development of our associates! We are a highly engaged team that prides itself on exceeding customer expectations, building relationships, career progression and providing individual and team recognition. What youll do... We are looking for career minded, customer centric individuals who are experienced in providing best-in-class customer service. What you ll do As a Customer Care Senior Resolution Coordinator, you will take a high volume of incoming calls, chats, and emails from customers, stores, and associates while navigating multiple systems to aid in answering questions and resolving issues. All Customer Care Coordinators must have the ability to communicate professionally in a conversational manner while utilizing all available resources to ensure customer satisfaction. To exceed our customers needs, our associates must be punctual, reliable, problem solve, act with integrity and be dedicated to making a difference. What you ll bring 0 - 12 months of relevant customer service experience Excellent written and verbal communication skills Able to interact professionally with customers. Ability to manage multiple tasks simultaneously. Customer focused mindset with a high level of urgency; role model for delivering Extraordinary Customer Care In this role, you may be asked to switch between any support channel of phone, chat, and Email based on the business requirements. Review, analyze, and process critical customer queries with accuracy to provide customer satisfaction. Adhere to quality, compliance guidelines and SLA s Must be willing to take continuous voice calls Must type a minimum of 25 WPM Proficient with Microsoft Office programs (Outlook, Word) Successful completion of mandatory training Should be flexible work in a 24/7 work environment with rotating weekly time off. Should be able to work in permanent night shifts or any assigned shifts on a rotational basis. Any graduation About Walmart Global Tech . . Benefits : Benefits . Equal Opportunity Employer: Belonging at Walmart . At Walmart, our vision is "everyone included." By fostering a workplace culture where everyone is and feels included, everyone wins. Approximately 90% of the U.S. population lives within 10 miles of a Walmart or Sam s Club - our associates and customers reflect the makeup of all of America, as well as the 18 other countries where we operate. By making Walmart a welcoming place where all people feel like they belong, we re able to engage associates, strengthen our business, improve our ability to serve customers, and support the communities where we operate. Belonging: We aim to create a culture where every associate feels valued for who they are, rooted in respect for the individual. Associates: We want to ensure our associates worldwide are seen for their unique contributions, supported in their daily work, and connected to co-workers. Walmart is the U.S. largest private employer. Our policies, practices, and programs promote fairness and the same treatment for all associates. Everyone in our workforce has the same access to opportunities for growth, development, and advancement. We transparently report on our workforce twice a year and we have associate resource groups to further engagement, networking, connection and a sense of community. Business & Customers: We provide an assortment of products and services that meet the unique needs of our customers and members while strengthening our connection to the communities we serve. We operate sensory friendly hours in all stores from 8 a.m. to 10 a.m. daily and offer Carolines Carts - a specially designed shopping cart for children and adults with disabilities. Our focus every day is how we can best serve our customers with quality food and goods at everyday low prices, which are 10-25% lower than those of competitors. Communities: Walmart thrives when we take a shared value approach, complementing business with philanthropy to strengthen the communities where we operate and prioritize issues that are meaningful to our business and all customers. Walmart is one of the most charitable companies in the Fortune 500. Last year we gave away over 8% profits through a combination of in-kind and cash gifts totalling more than $1.7 billion. You make sound judgments and promote a Associate / Candidates focused environment. You optimize execution and results. You inspire commitment through communication and influence. You demonstrate adaptability while thinking and acting strategically. You build and sustain internal and external relationships. Flexible to work in US hours shifts. Minimum Qualifications... Preferred Qualifications... basic computer processing/data entry software Primary Location... 3Rd Floor, B, Block, Tecci Park, 173, Old Mahabalipuram Road, Sholinganallur , India