Reservations Manager

Job Title: Reservation Manager

Location: Goa, India
Department: Reservations
Reports To: Revenue Manager

* Reservation Manager:

The Reservation Manager is responsible for managing all aspects of the resort’s reservations department to maximize room revenue and occupancy while ensuring excellent guest service.

Key Responsibilities:

• Oversee daily operations of the reservations department ensuring accuracy and efficiency in all bookings.
• Manage online and offline reservation channels (OTA, website, travel agents, direct bookings).
• Ensure timely responses to guest inquiries
• Maintain accurate records of bookings, cancellations, and modifications.
• Monitor occupancy trends and adjust rates or allocations accordingly.
• Manage room inventory and coordinate with Sales and Front Office.
• Ensure all guest requests and preferences are recorded and communicated to
• Ensure all reservation data is updated and accurate in the Property Management System (PMS).

Qualifications & Skills:

• Bachelor’s degree or Diploma in Hospitality Management or related field.
• 5–6 years of experience in reservations,
• Fluent in English; knowledge of Hindi, or other regional languages is an advantage.
• Experience working in a luxury or boutique resort environment.

Job Type: Full-time

Pay: ₹40,000.00 - ₹45,000.00 per month

Work Location: In person