Reservations: Hotel/Resort

Summary:
The Reservations Agent manages the hotel’s booking system, coordinating guest reservations, cancellations, and amendments to optimize occupancy and maximize revenue while ensuring excellent guest service.

Key Responsibilities:

• Receive and respond to guest inquiries via phone, email, and online portals promptly and professionally.
• Manage and update room availability and rates across multiple platforms in real-time using property management and channel management systems.
• Confirm bookings, modify reservations, handle cancellations, and manage special guest requests efficiently.
• Promote hotel packages, upsell additional services, and process payments related to reservations.
• Liaise with front desk, housekeeping, and sales departments to ensure smooth guest arrival and stay.
• Monitor booking trends, generate reports on occupancy and revenue metrics for management review.
• Maintain accurate and organized booking records in compliance with company policies.
• Troubleshoot booking conflicts and resolve issues, such as overbooking or double reservations, with a calm and solution-oriented approach.

Employer Requirements:

• Minimum high school diploma; professional certifications in hospitality or travel preferred.
• Previous experience in hotel/reservation roles with hospitality customer service aptitude.
• Strong multitasking and time-management skills combined with attention to detail.
• Proficient with Microsoft Office and reservation management software.
• Excellent communication skills and ability to handle pressure during peak booking periods.
• Flexibility to work shifts including weekends and holidays.

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

Speak with the employer
+91 8484030688