Reservations Executive

Company Description

Lake n River Resort Munroe Island is surrounded by the serene Kallada River and Ashtamudi Lake in Kollam, Kerala. Renowned for its picturesque setting, it is an ideal location for destination weddings. The resort offers a tranquil retreat and a unique experience amidst nature's beauty.

Role Description

This is a full-time on-site role for a Reservations Executive,The Reservations Executive will be responsible for managing guest reservations, ensuring customer satisfaction, handling inquiries, processing bookings, and providing exceptional customer service. The role includes up-selling resort services and maintaining accurate reservation records.

Qualifications

• Strong Communication and Customer Service skills
• Experience in managing Reservations and ensuring Customer Satisfaction
• Sales skills, including the ability to up-sell resort services
• Attention to detail and organizational skills
• Proficiency in using reservation systems and software
• Ability to work independently and as part of a team
• Experience in the hospitality industry is a plus
• Bachelor’s degree in Hospitality Management or related field preferred