Reservations Agent

Reservationist

proactive, customer-focused professional

Key Responsibilities

• Process refund requests and resolve billing discrepancies in accordance with company policies.
• Handle guest inquiries, concerns, complaints, and disputes with empathy, professionalism, and active listening.
• Provide recommendations for local attractions, dining, and experiences to enhance guest satisfaction.
• Identify opportunities to improve reservation processes and guest experience.
• Ensure full compliance with company policies and procedures.
• Perform additional related duties as required.

Key Competencies

• Fluent spoken English

  with clear voice and US accent familiarity (mandatory).
• Strong communication skills and a customer-first approach.
• Experience using

  reservation software and PMS tools

  .
• Excellent organizational and multitasking abilities.
• Proactive problem-solving mindset.

Qualifications & Experience

Skills

• Exceptional English communication and interpersonal skills.
• Clear voice, fluency, and confidence while interacting with US customers.
• Proficiency in Microsoft Office (Word, Excel, Outlook).

Abilities

• Strong oral and written communication abilities.
• Ability to quickly learn and adapt to new software and tools.

Experience

• Minimum

  1 year of experience in customer service

  , BPO, hotels, or vacation rentals serving US clients (strongly preferred).
• Prior experience in

  reservations or sales

  is an added advantage.

Additional Details

• Work Location:

  Remote (India)

• Shift:

  Night shift aligned with US time zones

• Salary:

  ₹4,00,000 – ₹8,00,000 per annum (based on experience)

• Education:

  Skills, experience, and voice quality hold higher value than formal degrees

If you possess excellent communication skills, a passion for hospitality, and the ability to deliver a smooth guest experience, we invite you to apply.