Reservation Manager

Description

We are seeking an experienced Reservation Manager to oversee our reservation operations, ensuring high levels of customer satisfaction and effective management of room inventory. The ideal candidate will have a strong background in hospitality management and a passion for delivering exceptional service.

Responsibilities

• Manage and oversee all reservation activities to ensure smooth operations.
• Coordinate with sales and marketing teams to optimize room occupancy and revenue.
• Handle guest inquiries and reservations through various channels, including phone, email, and online platforms.
• Monitor reservation trends and provide reports to management for strategic planning.
• Ensure accurate data entry and maintain reservation systems to prevent overbooking.
• Train and supervise reservation staff to enhance customer service and efficiency.
• Address and resolve any guest complaints or issues related to reservations.

Skills and Qualifications

• 1-2 years of experience in a similar role within the hospitality industry.
• Proficiency in hotel management software (e.g., Opera, Fidelio, or similar systems).
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Attention to detail and problem-solving skills.
• Knowledge of revenue management strategies.
• Ability to work in a fast-paced environment and handle high-pressure situations.