Reservation Executive

Job Description

Job Title : Reservations Executive Department : Sales & Marketing Reports to : Sales Director Job Summary: The Reservations Executive is responsible for efficiently managing the booking system, ensuring that customer reservations are accurately recorded, processed, and confirmed in a timely manner. The role includes direct customer interaction, resolving issues, providing information, and maintaining the reservations database. The Reservations Executive ensures that guests or customers have a seamless booking experience from the initial inquiry through to the confirmation of their reservations. Key Responsibilities: Reservation Management Customer Service Coordination Sales & Upselling Record Keeping & Reporting Skills & Qualifications: Education : High school diploma or equivalent required; a degree in hospitality management or a related field is a plus. Experience : Previous experience in a reservations or customer service role, preferably within the hospitality or travel industry. Technical Skills : Familiarity with reservation software, databases, and MS Office applications (Excel, Word, Outlook). Communication : Excellent verbal and written communication skills. Customer Service : Strong customer-focused approach with the ability to manage multiple tasks and prioritize effectively. Attention to Detail : High level of attention to detail to ensure accurate reservation data. Multitasking : Ability to handle high volumes of calls and reservations simultaneously, particularly during peak periods. Working Conditions: Schedule : Full-time, may include weekends and holiday shifts. Work Environment : Office-based Interested candidates, kindly contact with your updated CV on 9209004362 Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Paid time off Provident Fund Schedule: Day shift Morning shift Supplemental Pay: Performance bonus Work Location: In person