Reservation Executive

Reservation Executive

As a company, we value the quality of the services provided the most. We are committed to providing the best experience for our customers and it can be vouched by our vast and diverse customer we have been selected by, over and again over these years.

As a Reservation Executive to our client, you will be expected to uphold the same values and maintain the quality of work at any juncture.  

A day at your work will include,

1. Managing reservation requests  
2. Handling booking confirmations, amendments, and cancellations
3. Ensuring proper documentation and communication of all reservations, customer interactions, and transactions.
4. Resolving any booking-related problems and addressing customer concerns.
5. Collaborating with other teams to ensure smooth operations.
6. Staying updated on the latest market trends, industry updates and company policies.

To fulfil the above you must have,

• A graduation in any field of study.
• Excellent verbal and written communication skills in English.  
• Problem solving skills to analyse situations and resolve with minimum guidance.
• High attention to detail as accuracy is vital in this role.
• Time management and ability to work within tight deadlines.
• Familiarity with computers or Mac systems.  
• Ability to build a rapport with customers, suppliers, and team members.
• A talent in negotiation skills and gift of the gab is preferred, confidence is key.
• Prior experience in a similar role or any CRM system would be beneficial (not mandatory).

Even if you don’t meet all the requirements above, feel free to apply if you feel you are

a go-getter and have the confidence to catch up within a short period