Reservation Executive

Job Overview:

Country Holidays Travel India Pvt Ltd, a leading time share company, is seeking an organized and customer-focused Reservation Executive to join our dynamic team. In this role, you will be responsible for handling all aspects of reservation management, ensuring smooth and efficient booking processes for our members and clients. You will be the first point of contact for inquiries related to time share bookings, availability, and services, while maintaining high standards of customer service.

Key Responsibilities:

• Reservation Management: Handle member and guest reservations for time share properties, ensuring accuracy in booking details and adhering to company policies and procedures.
• Customer Support: Provide timely and professional assistance to members and guests regarding their reservations, including availability, rates, booking changes, cancellations, and any special requests.
• Booking Confirmation: Confirm reservations with clients via email, phone, or other communication channels, ensuring that all details (dates, preferences, services) are accurately captured and communicated.
• System Management: Utilize reservation software or CRM systems to input and manage bookings, update availability, and track reservation status. Ensure system data is up-to-date and accurate.
• Reservation Updates and Modifications: Process amendments, cancellations, and no-show cases, while ensuring clients are informed about any changes and follow-up actions are taken promptly.
• Communication: Communicate with clients regarding special offers, discounts, and promotions related to the time share program, upselling additional services when appropriate.
• Customer Feedback: Collect and document customer feedback after the completion of stays to improve services, report issues, and recommend improvements.
• Collaboration: Work closely with the customer service, marketing, and operations teams to ensure that all reservations are well-coordinated, and any issues are resolved in a timely manner.
• Reporting: Generate reports on booking trends, occupancy rates, cancellations, and other key performance indicators as required by management.

NOTE:- ONLY FEMALE CANDIDATE

• Maintain Knowledge of Offerings: Stay informed about all available properties, membership packages, promotions, and special events to provide accurate information and guidance to clients.

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

Speak with the employer
+91 9355155481Expected Start Date: 11/08/2025