Sales Executive

Job Description

Job description * ⁠* Professionally and effectively service all members with the highest regard for top quality member service during all correspondence via phone calls inbound/outbound, emails and web inquiries. * Responsible for completion of administrative tasks Assigned daily through EMS including but not limited to Member Tasks, Web Requests and General inquiries. * Instill protocol for matching vacation requests to member requests through Match Process in EMS * Respond to inbound customer inquiries with confidence and enthusiasm leading to a positive resolution. * Follow Call Handling guidelines and expectations pertaining to Handling time, Answering time and schedule adherence. * Conduct assigned outgoing calls from various scripts including but not limited to Welcome Calls, Credits to Expire, Gold Advantage Renewals, Ownership and inactivity, Deposit Promos and actively manage a member’s account accurately and effectively. * Maximize conversion of incoming calls into confirmed bookings by pro-actively offering the most appropriate vacation solution. * Sell/promote additional 7Across travel-related products/services (e.g. current promotions and renewals) to generate corporate revenue. * Utilize effective listening and customer service skills to identify member needs and/or problems and travel expectations and provide problem solving for members when required. * Process member account transactions by entering accurate data into the exchange system to record current member contacts and accounts activity. * Provide professional and compliant advice to customer inquiries. * Work both individually and as part of the Member Services team towards achieving weekly and /or monthly targets. * Maintain the appropriate administration relating to accommodation inquiries. * Assist affiliated resorts with arrival information and facilitating guest inquiries. * Take responsibility for the accuracy of members’ reservations activity and responsibility for the collection of monies due and refunds. * Respond to all forms of written member correspondence in a prompt and professional manner. Job Type: Full-time Pay: ₹18,000.00 - ₹23,000.00 per month Benefits: Cell phone reimbursement Compensation Package: Performance bonus Schedule: Day shift Language: English (Preferred) Work Location: In person