Reseller Partnership Opportunity

QRate is a next‑generation Customer & Employee Experience (CX/EX) analytics and performance enablement solution designed to help institutions measure, understand, and elevate experience quality across touchpoints. By combining survey‑based insights, sentiment analytics, and organisational performance indicators, QRate helps institutions build a culture of accountability and continuous improvement, transforming experience into loyalty.

QRate was developed with the support of a grant from Cradle Fund Sdn Bhd (CIP Spark/Sprint). We invite established training and consulting firms to become Authorized Reseller Partners for QRate. Our clients include organisations with large customer‑facing operations in banking, insurance, retail, education, hospitality, and public services, sectors where people experience defines brand success.

We are expanding our reseller network to bring QRate’s transformative capabilities to more organisations across Malaysia and Southeast Asia. As an Onymy Authorized Reseller, you will represent QRate in your geography and domain network, introducing the platform to institutional clients, demonstrating its value proposition, and supporting their onboarding and engagement journey in partnership with Onymy or the designated Master Reseller.

This is an entrepreneurial opportunity for established training and consulting firms to add a cutting‑edge CX technology layer to their service offerings and expand their portfolio from training delivery to experience‑driven business transformation.

We seek partners who embody credibility, consultative selling acumen, and deep client relationships.

Minimum Requirements:

• At least 10 years of experience in Learning & Development (L&D), HR consulting, or organisational development
• Minimum 3 years of experience delivering training or consulting services, independently or in partnership with other providers
• Proven experience in selling or implementing training or software‑based solutions to enterprise or institutional clients
• Prior execution of training and development assignments in industries such as Banking, Insurance, Retail, Hospitality, Education, Healthcare, or Public Services (e.g., Immigration, Licensing, or Citizen‑facing departments)

Preferred Skills and Attributes:

• Strong consultative and relationship‑based selling orientation
• Access to senior‑level decision makers (CHROs, CXOs, Heads of Customer Experience, Learning & Service Quality)
• Passion for Customer Experience (CX) and organisational performance improvement
• Ability to demonstrate, position, and sell technology‑enabled consulting solutions
• Excellent communication and presentation skills
• Entrepreneurial mindset with a focus on value creation and client transformation

• Rights to represent QRate within your geography or sector under Onymy’s reseller framework
• Structured margins and revenue‑sharing opportunities for each client acquisition
• Access to QRate Partner Certification, marketing collateral, and product training from Onymy
• Opportunities to co‑host client events, CX maturity workshops, and thought leadership sessions
• Partnership with a recognised digital‑technology company (MD Status) and a grant‑backed product (Cradle‑supported) — markers of credibility and national‑level endorsement.

QRate was built on the belief that “Experience drives loyalty, and loyalty drives performance.” Unlike conventional survey tools or L&D platforms, QRate integrates data, dialogue, and development — helping organisations not just measure satisfaction, but act on it.

Our partners don’t just sell software — they shape transformation journeys that elevate how organisations engage with customers and employees alike.