Job Title: QA & Support Engineer Location: Chennai Employment Type: Full-time / Contract Experience Level: 3+ years of experience in QA or Support Engineering roles (preferably in product or SaaS startups) Compensation: Competitive; based on experience and versatility About Us We are a nimble, product-focused company building functional, scalable, highly AI-powered web and mobile apps with a strong backend workflow layer for both consumers and enterprises, using modern low-code tools. We’re bootstrapped and lean—focusing on rapid iterations and real-world impact. Our technology stack includes FlutterFlow for UI, Supabase for backend, and n8n as our primary automation platform —with supporting tools like BuildShip used for advanced AI orchestration. We are committed to quality, agility, and a seamless end-user experience. Role Overview We are seeking a sharp, resourceful QA & Support Engineer with a strong grasp of low-code stacks and backend automation , particularly n8n . You will be responsible for owning the final signoff on all releases to production , ensuring that every deployment meets our high standards for functionality, stability, and performance. This is a highly cross-functional role that blends hands-on QA testing, backend diagnostics, and workflow validation . You will be embedded within product, engineering, and automation teams, acting as both gatekeeper and guardian for user-facing quality. Responsibilities Quality Assurance (App, DB & Workflows) Ø Design and execute test plans and test cases for mobile/web apps built in FlutterFlow Ø Validate end-to-end functionality across UI, Supabase (PostgreSQL), and n8n workflows Ø Perform regression, exploratory, and smoke testing before production releases Ø Act as the final signoff authority for all production pushes, including new features and hotfixes Ø Simulate real-world behavior using emulators, real devices, and cross-platform testing tools Technical Support & Triage Ø Triage and resolve user-reported issues or platform-level bugs Ø Inspect Supabase logs, webhook failures, RLS violations, and n8n automation breakdowns Ø Debug broken logic flows and collaborate with developers to pinpoint root causes Ø Monitor and escalate tickets through internal systems (Jira, Notion, Trello) Monitoring & Continuous Improvement Ø Proactively monitor app health, backend stability, and workflow uptime using tools like Supabase Studio, Sentry, Posthog Ø Recommend and implement QA best practices for low-code CI/CD workflows Ø Maintain detailed release documentation, test logs, and knowledge-sharing guides Ø Advocate for process improvements in testing, deployment verification, and rollback plans Ø Required Skills Ø 3+ years in QA or Support Engineering, preferably within a product or startup environment Ø Strong working knowledge of n8n and automation logic validation Ø Familiarity with FlutterFlow: logic flows, widget behavior, deployment processes Ø Experience with Supabase: table schema, RLS rules, error logs, PostgreSQL basics Ø Ability to independently debug issues across automation, database, and UI layers Ø Strong documentation, communication, and stakeholder coordination skills Ø Clear understanding of QA workflows and their role in production risk mitigation Bonus Skills (Preferred but Not Mandatory) Ø Test automation experience (Testim, Playwright, or low-code testing tools) Ø SQL scripting and data validation in a multi-tenant architecture Ø Familiarity with observability tools: Sentry, LogRocket, Supabase Studio Ø Experience with Postgres stored functions, triggers, or Supabase Auth Ø Hands-on experience with Google Cloud Platform (GCP) administration , including managing cloud functions, monitoring tools, IAM permissions, and deployment environments Ideal Candidate Profile Ø You are thorough, systematic, and have a proactive mindset for preventing production defects Ø You appreciate the power of low-code platforms but know when to dig deeper Ø You are comfortable being the final QA checkpoint before production Ø You thrive in a collaborative, lean, and fast-paced development environment How to Apply Please share: Ø Your CV / LinkedIn Ø Any sample QA plans, test cases, or automation flows you’ve contributed to Ø A short note on why you’d be a good fit for this role and how you approach quality in fast-paced teams
QRate is a next‑generation Customer & Employee Experience (CX/EX) analytics and performance enablement solution designed to help institutions measure, understand, and elevate experience quality across touchpoints. By combining survey‑based insights, sentiment analytics, and organisational performance indicators, QRate helps institutions build a culture of accountability and continuous improvement, transforming experience into loyalty. QRate was developed with the support of a grant from Cradle Fund Sdn Bhd (CIP Spark/Sprint). We invite established training and consulting firms to become Authorized Reseller Partners for QRate. Our clients include organisations with large customer‑facing operations in banking, insurance, retail, education, hospitality, and public services, sectors where people experience defines brand success. The Opportunity We are expanding our reseller network to bring QRate’s transformative capabilities to more organisations across Malaysia and Southeast Asia. As an Onymy Authorized Reseller, you will represent QRate in your geography and domain network, introducing the platform to institutional clients, demonstrating its value proposition, and supporting their onboarding and engagement journey in partnership with Onymy or the designated Master Reseller. This is an entrepreneurial opportunity for established training and consulting firms to add a cutting‑edge CX technology layer to their service offerings and expand their portfolio from training delivery to experience‑driven business transformation. Who We’re Looking For We seek partners who embody credibility, consultative selling acumen, and deep client relationships. Minimum Requirements: At least 10 years of experience in Learning & Development (L&D), HR consulting, or organisational development Minimum 3 years of experience delivering training or consulting services, independently or in partnership with other providers Proven experience in selling or implementing training or software‑based solutions to enterprise or institutional clients Prior execution of training and development assignments in industries such as Banking, Insurance, Retail, Hospitality, Education, Healthcare, or Public Services (e.g., Immigration, Licensing, or Citizen‑facing departments) Preferred Skills and Attributes: Strong consultative and relationship‑based selling orientation Access to senior‑level decision makers (CHROs, CXOs, Heads of Customer Experience, Learning & Service Quality) Passion for Customer Experience (CX) and organisational performance improvement Ability to demonstrate, position, and sell technology‑enabled consulting solutions Excellent communication and presentation skills Entrepreneurial mindset with a focus on value creation and client transformation What You’ll Gain Rights to represent QRate within your geography or sector under Onymy’s reseller framework Structured margins and revenue‑sharing opportunities for each client acquisition Access to QRate Partner Certification, marketing collateral, and product training from Onymy Opportunities to co‑host client events, CX maturity workshops, and thought leadership sessions Partnership with a recognised digital‑technology company (MD Status) and a grant‑backed product (Cradle‑supported) — markers of credibility and national‑level endorsement. About QRate’s Philosophy QRate was built on the belief that “Experience drives loyalty, and loyalty drives performance.” Unlike conventional survey tools or L&D platforms, QRate integrates data, dialogue, and development — helping organisations not just measure satisfaction, but act on it. Our partners don’t just sell software — they shape transformation journeys that elevate how organisations engage with customers and employees alike.
Role Overview: You have the exciting opportunity to become an Authorized Reseller Partner for QRate, a next-generation Customer & Employee Experience (CX/EX) analytics and performance enablement solution. Your role will involve representing QRate in your geography and domain network, introducing the platform to institutional clients, demonstrating its value proposition, and supporting their onboarding and engagement journey in partnership with Onymy or the designated Master Reseller. This entrepreneurial opportunity allows established training and consulting firms to add a cutting-edge CX technology layer to their service offerings and expand their portfolio from training delivery to experience-driven business transformation. Key Responsibilities: - Represent QRate in your designated geography and domain network - Introduce the platform to institutional clients and demonstrate its value proposition - Support clients in their onboarding and engagement journey in partnership with Onymy or the designated Master Reseller - Expand your service offerings to include a transformative CX technology layer - Build deep client relationships and embody credibility in consultative selling Qualifications Required: - At least 10 years of experience in Learning & Development (L&D), HR consulting, or organizational development - Minimum 3 years of experience delivering training or consulting services, independently or in partnership with other providers - Proven experience in selling or implementing training or software-based solutions to enterprise or institutional clients - Prior execution of training and development assignments in industries such as Banking, Insurance, Retail, Hospitality, Education, Healthcare, or Public Services (e.g., Immigration, Licensing, or Citizen-facing departments) Additional Company Details: QRate was developed with the support of a grant from Cradle Fund SdnBhd (CIPSpark/Sprint). The platform integrates data, dialogue, and development to help organizations not just measure satisfaction but act on it. Partners of QRate shape transformation journeys that elevate how organizations engage with customers and employees, focusing on experience-driven loyalty and performance improvement.,