Posted:20 hours ago|
Platform:
On-site
Full Time
● Handling training and feedback to team members as per the needs of the project, daily Analysis of reports to the Clients and reporting managers
● Reviewing client instructions and create the quality check methods and parameters
● Oversee the planning, execution, and delivery of data and research projects within specified timelines.
● Implement project management best practices to optimize workflows and maximize efficiency.
● Manage Client’s SLA’s work for the improvement of the Team
● Ensure ongoing compliance with quality and industry regulatory requirements
● Conduct Live sampling, training, Monitoring & Assessing Processes
● Quality Monitoring - Evaluate Agent Performance
● Process Enhancement through Performance Assessment
● Standards of Quality and Compliance
● Error correction using root cause analysis
● Define measurements for quality
● Criteria for Evaluation Process for Evaluation Coaching and feedback
● Monitoring Performance for Ongoing Improvement
EMINENTURE
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