Representative

Role Overview: As a Representative based in Pune, your primary responsibility will be to manage customer interactions, handle inquiries, and resolve issues while maintaining strong client relationships. You will be expected to provide exceptional customer service, coordinate with various teams, update CRM systems, and ensure overall customer satisfaction. It is crucial that you represent the company professionally and adhere to established policies and procedures at all times. Key Responsibilities: - Manage customer interactions and address inquiries promptly - Resolve customer issues effectively and in a timely manner - Maintain and strengthen client relationships through excellent service - Coordinate with different teams to ensure seamless customer support - Update CRM systems with accurate and up-to-date information - Ensure customer satisfaction by meeting their needs and expectations Qualifications Required: - Proficient in Customer Service, Communication, and Interpersonal Skills - Strong Problem-Solving, Conflict Resolution, and Active Listening Skills - Effective Time Management, Organization, and Multitasking Skills - Familiarity with CRM Systems, Data Entry, and Record-Keeping - Ability to work both independently and collaboratively in a team environment - Prior experience in a customer service or similar role is preferred - Bachelor's degree or equivalent practical experience (Note: No additional details about the company were mentioned in the provided job description.),