Representative

Role Overview: As a Representative at AWS in Coimbatore, your primary responsibility will be to interact with clients, address inquiries, resolve issues, and provide exceptional customer service. You will need to maintain detailed records of customer interactions, ensure timely and accurate responses to inquiries by collaborating with various teams, manage customer accounts, and update customer information in the database. Your feedback on customer issues will also play a crucial role in enhancing service policies and procedures. Key Responsibilities: - Interact with clients to address and resolve inquiries - Provide excellent customer service - Maintain detailed records of customer interactions - Coordinate with various teams for timely and accurate responses - Manage customer accounts and update information in the database - Provide feedback on customer issues to improve service policies Qualifications: - Customer Service and Client Interaction skills - Strong Problem-Solving and Conflict Resolution abilities - Good Communication and Interpersonal skills - Organizational and Time Management skills - Proficiency in Microsoft Office Suite and CRM Software - Ability to work independently and as part of a team - Previous experience in a similar role preferred - Bachelor's degree in Business, Communications, or related field,