Representative

Role Overview: You will be working as a Representative in a full-time hybrid role based in Singapore, with the flexibility of working partly from home. Your main responsibilities will include managing customer interactions, addressing inquiries, providing product information, and resolving issues. It is crucial for you to maintain customer satisfaction, document interactions, and collaborate effectively with your team members. Key Responsibilities: - Manage customer interactions on a daily basis - Address inquiries and provide product information - Resolve customer issues in a timely manner - Maintain customer satisfaction levels - Document all customer interactions - Collaborate with other team members effectively Qualification Required: - Excellent customer service skills, with a focus on interaction management and problem-solving - Strong verbal and written communication abilities in English - Ability to handle a high volume of calls and emails professionally - Strong organizational and documentation skills - Proficiency in using customer relationship management (CRM) systems - Familiarity with the products or services offered by Crovantis is a plus - Capability to work independently as well as part of a team - Previous experience in a customer service role is preferred - Bachelor's degree or equivalent experience in a related field is desired,