Renewals Specialist

As a Renewals Specialist at Staff4Me, you play a crucial role in managing and renewing customer contracts. Your main responsibility is to ensure timely renewal of contracts and maintain a high renewal rate. You will collaborate closely with the sales team, customer success team, and clients to negotiate contract terms, address concerns, and maximize renewal opportunities. Your responsibilities include proactively reaching out to customers whose contracts are expiring to initiate the renewal process. You will negotiate contract terms and pricing with customers, ensuring a win-win outcome. Additionally, you will coordinate with the sales and customer success teams to gather necessary information for renewal negotiations. As the main point of contact for clients during the renewal process, you will address any questions or concerns they may have and prepare/send renewal documents and contracts for signature. Monitoring and tracking contract renewal timelines, ensuring timely renewals, collaborating with the finance department for accurate invoicing, identifying upsell and cross-sell opportunities, maintaining documentation in the CRM system, and providing regular reports on renewal rates and performance to the management team are also part of your responsibilities. Job Requirements: - 3 years of relevant work experience - Prior experience in renewals management or a similar role - Strong negotiation and communication skills - Excellent customer service and relationship management abilities - Ability to work independently with minimal supervision - Detail-oriented with strong organizational and time management skills - Proficiency in CRM systems and MS Office applications - Ability to handle multiple priorities in a fast-paced environment - Knowledge of contract management and renewal processes - Bachelor's degree in business administration, marketing, or related field preferred In summary, as a Renewals Specialist at Staff4Me, you will be instrumental in managing customer contracts, negotiating renewals, and maximizing renewal opportunities while ensuring a high level of customer satisfaction and retention. Your proactive approach, strong communication skills, and attention to detail will contribute to the success of the renewals process.,