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Renewals Manager, APAC Enterprise

Renewals Manager, APAC Enterprise

Udemy

4 - 9 years

6 - 11 Lacs

mumbai

Posted:2 weeks ago| Platform:

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Skills Required

procurement san usage contract management relationship building diversity and inclusion customer retention account management forecasting salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a Renewals Manager to help us grow our revenue base and continue to drive world-class retention and renewal rates. In this role, you will proactively manage a portfolio of Enterprise client renewals, ensuring on-time customer retention and high dollar-over-dollar renewal rates. You will partner closely with our Customer Success and Account Executive teams to maintain and grow our account base while establishing scalable renewal processes.

This role requires strong relationship-building skills, strategic thinking, and the ability to navigate complex negotiations while maintaining exceptional client experiences. You will work autonomously to manage renewal forecasts, collaborate across multiple functions, and drive successful outcomes for both customers and Udemy. As a Renewals Manager, you will play a critical role in building sustainable renewal processes that support our continued growth and customer success.

What you ll be doing

Proactively manage a portfolio of Enterprise client renewals, ensuring on-time retention and optimal renewal rates
Strategise with Customer Success Managers and Account Executives on renewal scenarios and growth opportunities for each client
Negotiate renewal terms directly with client procurement teams and decision-makers while maintaining strong relationships
Leverage renewal conversations to demonstrate business value and ROI computations, optimize multi-year subscriptions, and expand partnerships
Maintain accurate forecasting and track all renewal activity in CRM systems, providing regular up to leadership
Prepare renewal proposals, rate calculations, and contract documentation in collaboration with Finance and Legal teams
Proactively report on renewal health, identify at-risk accounts, and develop action plans for successful outcomes
Work cross-functionally with Sales, Customer Success, Finance, Deal Desk and Legal teams to ensure contract accuracy and compliance

What you ll have

4+ years of B2B SaaS renewals experience working with Enterprise-level accounts
Proven track record of managing complex renewal negotiations and achieving retention targets Experience working autonomously and managing multiple stakeholder relationships across different time zones
Strong time management and analytical skills with experience maintaining accurate 120 day rolling forecasts and tracking renewal metrics
Experience using CRM systems such as Salesforce and customer success platforms
Demonstrated ability to negotiate favorable terms for complex deals while preserving client relationships
Excellent communication and relationship-building skills with experience engaging C-level executives
Experience working in fast-paced environments with the ability to build and improve scalable processes

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Renewals Manager, APAC Enterprise