Renewal Specialist

About FloBiz: FloBiz is a leading company in the SaaS (Software-as-a-Service) industry, dedicated to providing innovative solutions to businesses. Our focus is on delivering exceptional customer experiences and driving revenue growth through our cutting-edge products and services. About myBillBook: myBillBook is a key player in the SaaS industry, offering comprehensive solutions for businesses to streamline their operations and enhance productivity. We are committed to helping our clients succeed by providing top-notch services and support. Position Overview: As a Renewal Agent at FloBiz, your role is crucial in ensuring customer satisfaction and driving revenue growth through successful contract renewals. You will be responsible for engaging with customers over phone calls, managing contract renewals, and fostering strong relationships to enhance customer retention. Your proactive approach, negotiation skills, and product knowledge will be instrumental in achieving renewal targets and contributing to the company's success. Key Responsibilities: - Reach out to customers via phone calls to manage contract renewals proactively. - Serve as the primary point of contact for customers regarding renewal-related matters, building and maintaining strong relationships. - Understand customer needs, gather feedback, and address any concerns or issues to ensure high customer satisfaction. - Communicate the value and benefits of continued service effectively, emphasizing the impact of renewing their contract. - Identify opportunities for upselling or cross-selling additional products or services during the renewal process. - Negotiate contract terms and pricing to maximize customer satisfaction while meeting renewal targets. - Maintain accurate records of customer interactions and renewal activities in the CRM system. - Collaborate with internal teams to ensure a smooth renewal process and resolve customer-related issues. - Monitor renewal pipeline and follow up with customers proactively to ensure timely renewals. - Stay updated on industry trends, competitor offerings, and customer feedback to enhance the renewal process and drive customer retention. Qualifications: - Bachelor's or Master's degree in business, marketing, or a related field. - 1-3 years of proven experience in a customer-facing role, preferably in a phone-based sales or renewal environment. - Strong negotiation and persuasion skills with the ability to handle objections effectively. - Excellent verbal communication skills to articulate complex concepts clearly over the phone. - Active listening skills to understand customer needs and provide appropriate solutions. - Detail-oriented, organized, and able to manage multiple projects simultaneously. - Self-motivated with a track record of meeting or exceeding renewal targets. - Familiarity with CRM systems and proficiency in using sales and customer management tools. - Knowledge of the SaaS industry and subscription-based business models. - Ability to adapt to a fast-paced environment and handle high call volumes professionally. Join us at FloBiz as a Renewal Agent (Phone-Based) and be part of our dynamic team in Noida, Sec 1. Enjoy competitive salary packages, performance-based incentives, health benefits, and opportunities for career growth. If you are passionate about delivering exceptional customer experiences and contributing to revenue growth, we invite you to apply now. Location: Noida, Sec 1 Week off: 1st Sat Off + All Sunday CTC: Up to 5.5 LPA,