This position is posted by Jobgether on behalf of Credit Pros. We are currently looking for a Client Service Representative (Customer Services) in India.
This is a full-time, fully remote opportunity to work in a dynamic, fast-paced environment where you will play a key role in delivering exceptional customer service and ensuring high client satisfaction. You will handle inbound calls, emails, and chat inquiries, addressing account, billing, and product-related questions. Using a range of technology tools, you will research, investigate, and resolve customer issues while maintaining accurate records. This role requires empathy, strong communication skills, and the ability to work independently while meeting performance targets. It's an ideal position for someone with a passion for helping customers and a drive to grow within the financial services sector.
Accountabilities
In this role, you will:
- Respond to customer inquiries via phone, email, and chat, following established SOPs
- Use a suite of technology tools (Microsoft Suite, Salesforce, ZOHO, Hodu) in daily operations
- Escalate and distribute issues to appropriate departments according to guidelines
- Record, review, and follow up on customer requests and resolutions
- Investigate, research, and propose solutions to client issues
- Update customer records accurately during conversations
- Consistently meet and exceed KPIs, including client-facing time, call quality, and occupancy targets
Requirements
To succeed in this role, you should bring:
- A dedicated home workspace (equipment details will be provided during the interview process)
- Ability to work remotely on Eastern Time Zone hours (Monday-Friday, 10:00 AM to 07:00 PM ET) with scheduled breaks
- 1-2 years of customer service experience in a B2C-focused financial or banking services environment
- Knowledge of the U.S. credit industry, including credit cards, lines of credit, and personal loans
- Strong customer-first mindset with empathy and active listening skills
- Excellent verbal and written communication abilities
- A solution-oriented approach and a willingness to learn new tools and processes
Benefits
- Full-time, permanent position
- 100% remote work with a supportive, collaborative environment
- Base salary: $4/hour
- Employee development programs, management training, and upskilling opportunities
- Flexible, accruing paid time off
- Company holidays and birthday leave
- Eligibility for health benefits after one year of employment
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.📊 It compares your profile to the job's core requirements and past success factors to determine your match score.🎯 Based on this analysis, we automatically shortlist the three candidates with the highest match to the role.🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.Thank you for your interest!
